Receptionist

Job Purpose

The primary purpose of a receptionist is to serve as the first point of contact for visitors, clients, and customers, ensuring a positive and welcoming experience.

Company Description

Progress Rail stands at the intersection of legacy and innovation-driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world's largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company's products are in operation across more than 100 countries-powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail-they are making history every day.

Key Job Elements

• Welcome visitors as soon as they arrive and direct them to the appropriate person or office;
• Handle incoming phone calls, screen them, and forward them as necessary;
• Ensure the reception area is tidy and presentable, with all necessary stationery and materials;
• Offer basic and accurate information in-person, via phone, or email;
• Receive, sort, and distribute daily mail and deliveries;
• Follow safety procedures and control access via the reception desk;
• Perform clerical duties such as filing, photocopying, transcribing, and faxing;
• Perform other administrative duties supporting the corporate services team, as needed.

Qualifications and Experience

• Detail oriented and thorough in completing work tasks;
• Honest and ethical;
• Reliable, responsible, and dependable, and fulfilling obligations;
• Strong ability to provide excellent customer service;
• Effective verbal and written communication skills;
• Ability to interact well with clients, visitors, and staff;
• Ability to utilize computer and basic Microsoft office programs;
• Confidential and organized with the ability to keep records up to date;
• Proficiency in using office equipment and software;
• Ability to manage multiple tasks efficiently.

Essential and Physical Activities Functions:
• Strength - Must be able to lift 40 lbs;
• Motion - The position is primarily in an office setting requiring sitting at the desk the majority of the day;
• Vision/Hearing Requirements - May spend long periods of time in front of computer screen;
• Work Environment- Will spend the majority of time in office environment, although exposed occasionally to plant facilities requiring exposure to hot and cold environments along with noise exposure;
• Emotional Demands - Must have good communications skills;
• Safety - Not a safety sensitive position but does requires the use of PPE when in a production environment.

Benefits

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.**

• Competitive Salary
• 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
• Medical/Dental/Vision/Life/Disability Insurance
• Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
• Flexible Spending Accounts
• Paid Vacation
• Paid Holidays
• Paid Time-Off (PTO)
• Employee Assistance Plan
• Education Assistance Program
• Employee Recognition Programs
• Site specific Production and Incentive Plans
• Site specific Step and Skill Level Wage Adjustment Plans
• Site Specific Relocation and Sign-on Bonus Programs

*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.


**Subject to position, eligibility, and plan guidelines.