IT Support Specialist

Who we are: BURG Translations is one of the oldest translation companies in the U.S. We got our start in 1936 and we’ve been providing high quality translations to life sciences, medical device manufacturers, hospitals, pharmaceuticals, law firms and other industries ever since. Our decades of experience and expertise mean we can take on the most complex projects, but we know that it’s only because of our dedicated team of amazing people, who work hard to exceed our client’s expectations every day. We’re dedicated to our people, because we know our team is our greatest asset. As part of the BURG Translation team, you will enjoy a fun, fast‑paced start‑up like culture where you have a clear career path for growth. About the Role: Are you a digital guardian and automation wizard with a passion for innovation? Join our global team, where you’ll be a builder, troubleshooter, and trusted partner empowering our language technology platforms. This hands‑on technical role blends development, automation, API integration, and advanced IT support, keeping our people, processes, and data secure, efficient, and ahead of the curve. Responsibilities: Custom Development & Integration Design, develop, and maintain automation solutions, scripts, and tooling for language operations using Python, PowerShell, TypeScript, React, and C#. Build, enhance, and support integrations with XTRF, memoQ, Microsoft 365, APIs, and other workflow platforms. Develop and maintain reports and dashboards (PowerBI). IT Support & Asset Management Provide Tier 2/3 technical support, including troubleshooting applications, endpoints, networks, and user access. Manage deployment, configuration, and maintenance of Microsoft 365, Intune, Azure, and Defender environments. Coordinate user onboarding/offboarding, permissions, and device lifecycle. Update and optimize WordPress website Process Automation & Optimization Identify manual or repetitive tasks and implement scalable automation across translation management and productivity platforms. Document new scripts, code, and processes; maintain an internal knowledge repository. Security, Privacy & Compliance Serve as Security & Privacy Officer for compliance with ISO 27001, HIPAA, and GDPR standards. Monitor and respond to security incidents, risks, and vulnerabilities across all systems. Manage our ISMS process, policies and procedures. Manage secure API access and data flows, ensuring ongoing audit readiness. Liaise with internal stakeholders (Project Management, Sales, Partner Services, Leadership) to gather requirements and provide technical support. Communicate API documentation, SOPs, training, and technical updates to diverse audiences. Skills & Qualifications: Technical: Advanced proficiency in Python, PowerShell, TypeScript, React, and C#. Deep experience with REST API design, integration, and troubleshooting. Familiarity with Google Drive, XTRF, memoQ, Microsoft 365 suite, Intune, Defender, endpoint management. Prior experience with BI/reporting tools (Power BI preferred). Knowledge of Microsoft Azure or other cloud environments a plus. Support & Security: Demonstrated background in IT support (Tier 2+, or similar roles) in a cloud/SaaS‑heavy environment. Strong knowledge of security best practices and regulatory frameworks (ISO, HIPAA, GDPR). Experience implementing and supporting compliance documentation, audits, and controls. Soft Skills: Excellent problem‑solving and analytical skills. Effective communicator with stakeholders at all levels. Able to work independently in a distributed team. Detail‑oriented, proactive, and driven to automate and optimize. Personal Attributes: Problem‑Solving: Excellent problem‑solving skills and the ability to manage time effectively Communication: Fluency in speaking and writing in the English language is essential Team Player: Demonstrates the ability to work collaboratively within a team Customer Service: Maintains a strong customer service orientation to provide excellent support to end‑users Adaptability: Ability to adapt to changing technologies and learn new systems quickly Detail‑Oriented: Strong attention to detail for security compliance and data accuracy Analytical Thinking: Ability to analyze business processes and identify improvement opportunities Self‑Motivated: Capable of working independently while managing multiple priorities Experience in the language services, localization, or SaaS/software industries. Prior participation in ISO 27001, HIPAA, or GDPR audits. Interest in machine translation, workflow optimization, or AI for language technology. What We Offer: Unlimited PTO Fun extras, such as a monthly team fun hour and regional meet ups (where we get together and play games and just hang out) A diverse, welcoming work environment Opportunities for professional development and advancement Additional Information: This is a remote, full‑time position as part of our team. You may be located anywhere in the world for this position, but must have good internet connectivity You must be willing to work US hours – 8:30 to 5:00 CST This role combines development with traditional IT support with specialized responsibilities in security, compliance, business intelligence, and process improvement The position offers growth opportunities Note: This job description is intended to provide a general overview of the position and is not exhaustive. Duties, responsibilities, and activities may change based on the needs of the organization. #J-18808-Ljbffr