DevOps Engineer with GECX and CXAS Experience (Charlotte)

Job Title: DevOps Engineer with GECX and CXAS Experience

Location: Charlotte, NC

Work Arrangement: Hybrid Onsite

Employment Type: W2 Contract

Job Description:

Key Requirements:

• Strong experience in Google Cloud Platform (GCP) and CI/CD pipeline development.

• Hands-on expertise in DevOps tools, automation, and deployment orchestration.

• Experience with AI/Agentic solutions, AI agents, or conversational AI platforms.

• Preferred: Experience with CXAS, Dialogflow, or similar customer experience / conversational AI technologies.

• Knowledge of integrating AI-driven workflows with cloud-native applications.

Nice to Have:

• Experience building, deploying, or supporting agent-based AI solutions.

• Exposure to GenAI, chatbots, or customer experience platforms.

Overall Profile: Looking for a DevOps Engineer with strong GCP and pipeline expertise, complemented by experience in AI agents, CXAS, Dialogflow, or other agentic AI technologies.

Experience level : 8+ years

• AWS Expertise: 5+ years of hands-on experience with AWS services, specifically EKS, VPC, IAM, ECR, and Load Balancers

• Kubernetes: Strong proficiency in Kubernetes architecture, administration, and troubleshooting

• Istio Service Mesh: Practical experience installing and configuring Istio on Kubernetes/EKS

• GitLab CI/CD: Proven experience building and maintaining GitLab pipelines with multi-stage deployments

• Infrastructure as Code: Proficiency with Terraform

• Containerization: Expert knowledge of Docker and container best practices

• Scripting: Strong scripting skills in Bash, Python

• Networking: Solid understanding of networking concepts, DNS, load balancing, and security groups

• Flexible to support the release schedule/time

• Gemini Enterprise (GECX) knowledge and work experience in Contact Center IVR space is preferred

Work Authorization: Applicants must be legally authorized to work in the United States.

Equal Employment Opportunity

Themesoft Inc is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.

Thanks & Regards,

Vignesh

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