General Manager

REPORTS TO: DIRECTOR OF OPERATIONS
STATUS: EXEMPT

JL Restaurant Group, home to award winning Hank's Oyster Bar, has an immediate opening for a General Manager at Hank’s Oyster Bar, Old Town Alexandria location, located in the Old Town North neighborhood. If you want to be a part of our growing restaurant family, while working with some of the most genuine and talented hospitality and culinary professionals in the area, we would love to meet you!

POSITION SUMMARY

The General Manager works with the property team to communicate, drive, and measure productivity and effectiveness in achieving the overarching financial, employee, and guest satisfaction goals of Hank’s Oyster Bar Dupont Circle, while adhering to all JL Restaurant Group (JLRG) guidelines and policies.



 

ROLES & RESPONSIBILITES

• Hiring, onboarding, and training of all managers and front of house hourly employees
• Completing and reviewing all FOH schedules
• Processes bi-weekly payroll and weekly bank deposits
• Creating action plans to meet budgeted sales and net operating income
• Forecasting, monitoring, managing and tracking sales, costs, and purchases
• Handles all matters of coaching disciplinary actions for FOH employees, in accordance with company policies and standards as outlined in the Employee Handbook
• Working various shifts to evaluate food and beverage quality, service, and staff performance
• Ensuring flawless execution of private events in conjunction with the culinary team
• Communicating to the core and property leadership teams daily
• Leading the weekly managers meeting and daily pre-shift meetings
• Participating and representing Hank’s Oyster Bar in community projects and events
• Responding to and resolving any elevated/escalated guest issues/complaints
• Other assigned tasks as needed to drive employee and guest satisfaction

REQUIRED SKILLS & ABILITIES
Our ideal candidate possesses a strong knowledge of food & beverage operations and profitability with a focus on training, development, and private event execution. They are outgoing, hospitable and truly embody our guest first mentality, providing goodness to people through food and beverage. 

3+ years minimum of restaurant experience required, preferably with 2+ year(s) in a Assistant General Manager capacity.

High school diploma or GED

Excellent written and verbal communication skills

Adaptable in fast-paced and challenging work environment.

Ability to work a variable schedule, including nights, weekends, and holidays, per the needs of the business.

Ability to perform essential job and maintain professionalism when working under pressure.

Ability to utilize computer programs such Microsoft Office (Word, Excel, Outlook, and PowerPoint), Paychecx, and any additional systems to access and accurately input information using a moderately complex computer system.

Financially literacy with experience managing restaurant budgets and analyzing weekly and monthly P&L statements.

Experience with training and on-boarding.

Experience with Private Dining and Event Management

Polished personal presentation that meets Company standards.

Passion for exceptional hospitality in food and beverage.