ADMINISTRATIVE OFFICER III (Retirement Finals Processing Team Lead)

Introduction The Maryland State Retirement Agency is the administrator of the Maryland State Retirement and Pension System ("System"). The System is a defined benefit retirement system covering governmental employees within the State of Maryland. It’s composed of twelve (12) separate retirement and pension systems with over 50 different rule sets. The System has over 430,000 participants (customers), including 192,000 members who are actively employed and participating in the System, 165,000 payees who receive a monthly payment from the System, and 40,000 vested members who are no longer actively employed but have earned a benefit that will become payable at a future date. Located in Baltimore’s Central Business District, SRPS offers a purpose-driven workplace with modern amenities, including panoramic city and harbor views, renovated common areas, upgraded elevators, and an on-site cafe. Employees enjoy comprehensive state benefits including medical, dental, prescription coverage, generous paid leave, participation in the state pension system, and supplemental retirement savings options (401(k), 457(b), and more). Additional perks include an on-site fitness center with showers and lockers, 24/7 building security, and easy access to restaurants, shops, public transit, and major highways. If you\'re seeking a career with impact, stability, and a supportive environment, explore opportunities with MSRPS. This position is designated as telework-eligible under the State of Maryland’s Telework Policy, after successfully completing the defined required training period.

GRADE

15

LOCATION OF POSITION

120 East Baltimore Street, Baltimore, Maryland 21202 Main Purpose of Job This position serves as the lead worker of the Retirement Finals Processing Team. As a lead worker, this position is responsible for working closely with the unit supervisor in the daily processing of work and providing technical direction to staff in the finalization of retirement requests and creating lifetime payment records. This position must maintain knowledge of internal policies and procedures, federal and state pension laws, regulations, and the ability to properly process work. Based on reviews of retirement payrolls and salary data, this position also makes recommendations to management for solutions regarding complex retirement payroll situations. POSITION DUTIES Utilizing independent judgement to assign and review estimate requests and application calculation worksheets in accordance with established procedures to minimize retirement backlogs and to ensure timely and accurate processing. Reviewing and/or resolving salary audit cases in Customer Relationship Management software (CRM). Reviewing the applicable salary data for the case, creating the appropriate corrective transactions and submitting for approval and resolution. Providing guidance and training to new and existing staff in the preparation and calculation of estimate requests and retirement application calculation worksheets in accordance with established procedures to minimize backlogs and to ensure timely processing. Working in conjunction with the section supervisor in the preparation and modification of procedures, internal policies, checklists, worksheets, and other job aides. Completing special projects assigned by the Retirement Processing Manager, Deputy Director or Director including locating and retiring vested members. MINIMUM QUALIFICATIONS Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Three years of administrative staff or professional work. Notes: 1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience. 2. Candidates may substitute the possession of a Bachelor\'s degree from a college or university for the required experience. 3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience. DESIRED OR PREFERRED QUALIFICATIONS Please note that your answers to the supplemental questionnaire must correspond to the information provided on your application to receive credit. Preferred candidates will possess the following qualifications: One year of experience reviewing and processing incoming applications, including eligibility for benefits (e.g. retirement, insurance, health, etc.). Experience serving in a lead, senior, or peer-support capacity without direct supervisory responsibility. One year of demonstrated experience working with Microsoft Office software, including Word, Outlook, and Excel at an intermediate level. Experience reviewing work, identifying processing errors or inconsistencies, and recommending appropriate corrections. LICENSES, REGISTRATIONS AND CERTIFICATIONS Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland. SELECTION PROCESS Please make sure that you provide sufficient information on your application to show that you meet the minimum for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. This list will be used by the hiring agency to select employees. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. Due to the confidential nature of the work, selected candidates must undergo and pass a background check. EXAMINATION PROCESS The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

BENEFITS STATE OF MARYLAND BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date). Annual Leave - ten (10) days of accumulated annual leave per year. Sick Leave - fifteen (15) days of accumulated sick leave per year. Holidays - State employees also celebrate at least thirteen (13) holidays per year. Pension - State employees earn credit towards a retirement pension. Positions may be eligible for telework. FURTHER INSTRUCTIONS The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to: Maryland State Retirement and Pension Systems Human Resources Section 120 E. Baltimore Street Baltimore, MD 21202 ATTN: Ashley Lohr. Must be postmarked by the closing date. Email: View email address on click.appcast.io

PLEASE DO NOT SUBMIT UNSOLICITED DOCUMENTATION

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country. TTY Users: call via Maryland Relay #J-18808-Ljbffr State of Maryland