Help Desk Specialist

We are seeking a customer-focused Help Desk Technician to support a large, established organization during a busy season. This is an excellent opportunity for someone with help desk experience who enjoys troubleshooting technical issues, assisting end users, and working in a fast‑paced, high‑volume support environment. Recent graduates with strong technical aptitude and customer service skills are encouraged to apply. Bilingual candidates (English/Spanish) are highly preferred. Responsibilities Provide Tier 1 technical support for hardware, software, and user account issues Receive, document, prioritize, and triage incoming support tickets Resolve common issues such as password resets, account access requests, and basic application support Escalate complex technical issues to appropriate support teams Accurately document troubleshooting steps and ticket resolutions Assist end users over the phone by diagnosing issues and guiding them through solutions Maintain a high level of customer service while managing a high volume of support requests Support Microsoft Office and other business applications Required Qualifications Previous experience working in a Help Desk, Service Desk, or ticket-driven support environment Experience triaging and managing support tickets Strong troubleshooting skills across hardware, software, and systems Excellent customer service and communication skills Ability to diagnose and resolve issues over the phone by asking effective troubleshooting questions Strong attention to detail and documentation skills Preferred Qualifications Experience with Active Directory Experience using ticketing systems such as HEAT, Remedy, or similar platforms Technical support experience within large or complex organizations #J-18808-Ljbffr