Hotel Onboarding Specialist

Our client, a leading travel and hospitality technology company, is seeking a Market Specialist – Hotel Onboarding. Title: Market Specialist – Hotel Onboarding Duration: 1 year (06/16/2026 – 06/11/2027) Pay Range: $52-53/hr. on W2 Job Description Provide day-to-day onboarding, account management, and operational support for hotel partners within a fast-paced hospitality and travel environment. Work closely with Account Managers and Market Managers to support hotel onboarding activities, partner communications, workflow coordination, and operational initiatives tied to hospitality platform performance and partner success. This role supports hotel onboarding operations focused on partner engagement, account coordination, customer service, and onboarding project execution. The ideal candidate will be highly organized, customer-service oriented, detail-focused, and capable of managing multiple priorities across a large portfolio of active hotel accounts. Responsibilities Support hotel onboarding activities by coordinating onboarding workflows, partner communications, and operational follow-ups across assigned accounts. Partner with Account Managers to assist hotels throughout the onboarding lifecycle while helping ensure a smooth onboarding experience. Communicate onboarding updates, account progress, and operational information to Market Managers and internal stakeholders. Manage and maintain detailed onboarding tracking systems, account records, and operational documentation tied to onboarding initiatives. Contact hotel partners through phone, email, and Zoom meetings to gather required information, provide onboarding support, and resolve operational questions. Support supply optimization initiatives and assist hotel partners with platform education, onboarding processes, and operational best practices. Maintain strong relationships with hotel partners while delivering high-quality customer service and timely issue resolution. Assist with managing a high-volume onboarding pipeline consisting of multiple active hotel accounts and onboarding projects simultaneously. Collaborate cross-functionally with internal operations, onboarding, and partner support teams to ensure onboarding deliverables and timelines are met. Identify workflow improvement opportunities and support additional operational projects and partner initiatives as needed. Qualifications Strong organizational, multitasking, and project coordination skills. Excellent verbal and written communication skills, including strong phone communication abilities. Account management, customer success, onboarding, or partner support experience. Ability to manage multiple workflows and priorities within a fast-paced, high-volume environment. Strong attention to detail and ability to maintain accurate tracking documentation. Customer-service oriented mindset with strong relationship-building skills. Self-starter mentality with the ability to work independently and collaboratively within a team environment. Hospitality, travel, or partner operations experience is highly preferred. Account Executive-type communication style and relationship management abilities are highly desired. Experience 3+ years of professional experience in account management, customer success, partner support, onboarding operations, hospitality operations, or related client-facing environments. Hospitality or travel industry experience preferred. Candidates with heavily managerial-level backgrounds may be considered overqualified for the role. Additional Information Preference for candidates located within the PST time zone; MST candidates may also be considered. Interview process consists of two rounds. #J-18808-Ljbffr Russell Tobin