Service Coordinator

Description

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:

• Full Benefits Package Including 401(k) Plan
• Orthodontic Coverage
• Paid Time Off
• Paid Holidays
• Paid Parental Leave
• Fertility Assistance
• Relocation Opportunities
• Paid Uniforms
• Boating Discounts

The Service Coordinator will provide administrative and operational support to the Service Team, ensuring efficient management of service-related tasks, project tracking, and team coordination. This role involves handling day-to-day administrative activities, supporting scheduling efforts, and assisting in the preparation and distribution of critical reports. The ideal candidate is detail-oriented, organized, and proactive in facilitating smooth operations within the service department. This role may also be referred to as Service Advisor.

Essential Duties and Responsibilities:

Administrative Support:

• Review, process, and maintain accurate records of IPQA forms.

• Organize and order general office supplies to ensure the smooth functioning of the office.

• Organize and prepare for routine and periodic meetings, including reserving meeting rooms, preparing documents, inviting attendees, and arranging meals.

Operational Coordination:

• Assist Trade Managers in reviewing and verifying project time punches and man-loading for accuracy.

• Coordinate with the Scheduling Team to update and maintain Trade schedules as needed.

• Facilitate the Daily Action Plan meeting, ensuring agenda items are addressed and documented.

• Support Trade Managers with assigning teammate tasks in the TMAP system.

Reporting and Communication:

• Prepare and distribute service-related reports to stakeholders as needed.

• Maintain and manage communication with Trade Managers, Project Managers, and Subcontractor Managers to ensure timely completion of tasks.

Safety and Environmental Responsibilities

• Follow SHM Safety and Environmental rules and complete required related training

• Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area.

• Report all accidents, injuries, spills and near misses immediately

Technical and Physical Requirements

• High school diploma or equivalent

• Experience with and basic fluency with Microsoft Office Suite (Outlook, Teams, Word, Excel)

• Intermediate level computer skills with the ability to adapt and learn various mass market and proprietary technology platforms/software.

• Prior marina experience preferred.

• Ability to sit or stand for long periods of time

• Ability to lift 20 pounds

Minimum Soft Skills Qualifications

• Eagerness to engage in a growing, fast paced, and industry-leading company

• Consistently treats others with dignity and respect

• Genuinely serves others with humility and a positive attitude

• Frequently demonstrates a bias toward action

• Always communicates effectively and courteously with fellow teammates and members

• Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties

• Shows resolve and overcomes difficulties in a positive and productive manner

• Gladly provides responsive, and high level of service to our teammates and members

• Eagerly puts forth the extra effort to accomplish duties

• Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs

The Company

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at