Resident Services Manager

Benefits That Matter A culture that provides you with a sense of belonging Competitive pay that values your contributions Incentives designed to reward your achievements Paid flexible PTO to disconnect or celebrate life milestones Paid 14+ holidays, including your birthday, to disconnect and celebrate Paid Parental Leave that begins after 90 days Paid volunteer time off to give back to your community Monthly workshop weeks; fewer meetings & more collaboration Robust health plan options that begin within at least 30 days of your employment Monthly phone reimbursement Wellness allowance and perks, including a yearly subscription to a meditation app An environment that provides you a voice to share your perspectives Employee Assistance Program (EAP) for access to confidential support services Company retirement options including 401(k) + matching & Roth account option Position Overview The Resident Services Manager oversees on‑site daily customer service and resident retention tasks. Responsibilities include managing resident renewals, replacements, and conflicts, conducting prospect tours, executing marketing activities, and enhancing resident retention. The role may also involve additional on‑site clerical or office tasks as required. What You Will Do Resident Management Managing all disputes between roommates. Handling all resident replacements/relets. Addressing resident's and guarantor's concerns to minimize escalation to Community Manager. Providing customer service regarding questions/concerns. Collaborating with the Maintenance Supervisor and Property Manager on recurring issues and work order updates, ensuring transparent communication with residents. Surveys & Reporting Working with the Director of Sales and Reputation Management, including regular check‑ins, to ensure reputation goals are being met. Creating and executing quarterly Reputation Management Plans, and reviewing them with the Director of Sales and Reputation Management and Property Manager. Overseeing resident surveys and focus groups to gather feedback, identify improvements, and sharing findings with Property, Maintenance, and Regional Managers. Formulating necessary action strategies based on feedback received from Focus Group discussions. Conducting resident experience calls (minimum of 10 per week). Leasing & Marketing Providing necessary support in marketing and leasing operations, including leading tours and following up with prospective residents. Planning, implementing, and performing marketing duties and tenant events. Compliance and Standards Ensuring compliance with all company policies, procedures, and legal requirements. Upholding brand and company standards, ensuring the property is consistently presented in an exceptional manner. Special Projects and Reporting Collaborating with the Property Manager on special projects and assignments. Completing all assigned HR/People Operations‑related tasks. Other Must be able to work a full shift / required work schedule on‑site at the property. Must be available for additional hours including evenings, weekends, and overtime when necessary. Must be available to assist with move‑outs, turn, and move‑ins that extend beyond normal full‑time hours. Must be able to lift and move objects weighing up to 50 pounds regularly, as required by the demands of the job. This may include bending, stooping, and lifting throughout the workday. Ideally, You’ll Have High School Diploma or comparable degree, demonstrated leadership skills. 1+ years of property management experience. Proficiency in Office Products and Windows and Apple operating systems. You’ll crush it if you have experience with Student Housing Experience. Experience with Entrata software. Organizational Structure Reports to: Community Manager Direct Reports: N/A Disclaimer Please note that job responsibilities, reporting lines, and duties outlined in this job description are subject to change to meet the evolving needs of the organization. As an Equal Opportunity Employer, Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment, which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent. #J-18808-Ljbffr