Associate Product Manager

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren't just selling radios, we're building the digital foundation for the 80% of the global workforce that doesn't work at a desk.

Why Join Relay?

• A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact.
• Work at the Edge of Innovation: We recently secured our 100th patent. You'll work with technologies spanning AI-driven noise suppression, real-time language translation, and advanced IoT connectivity.
• Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, with 500% YoY growth.
• World-Class Leadership: Our stellar leadership team is built to help us scale toward our next major milestones.
• The Relay Culture: We're dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day.

Now, here's what we're building, and where you come in.

Relay, a dynamic and rapidly growing tech startup based in Raleigh, is on a mission to revolutionize frontline work. For decades, technology has supercharged the desk worker while leaving behind the 80% of the global workforce who don't sit at a desk. The result is a staggering 90% productivity gap between information workers and frontline teams. At Relay, our mission is to close this gap by building the Intelligent System of Action that helps frontline teams SOAR. We're building tools that meet frontline workers where they are, capturing tribal knowledge, and turning communication into action. By leveraging our connected cloud ecosystem and AI, we empower these essential teams to communicate more effectively, work more safely, and operate more productively.

The products you will help define and deliver customer-facing products designed to empower our frontline workers.
Job Overview:

As an Associate Product Manager (APM) at Relay, you will help define and deliver products that drive our business forward. You'll partner closely with engineering, and cross-functional stakeholders to ship features that delight customers and accelerate Relay's growth.

You will act as the crucial bridge between our engineering team and the rest of the business-translating customer needs, market signals, and stakeholder input into clear, well-framed problems for engineering to solve. This is a hands-on role designed for someone who thrives at the intersection of technology, customer empathy, and business impact. You'll have meaningful ownership from day one and will be encouraged to leverage AI and automation to push the boundaries of what our products can do. This role will be based full time in person in our Raleigh, NC headquarters.
Our Product Philosophy:

At Relay, Product Management is rarely about having all the answers; it is about having the most complete context, maintaining discipline, and acting as the steady hand that guides our teams forward. In this role, you will be expected to:

• Provide Context, Not Just Tasks: You will not simply hand over a list of stakeholder requests. You will deliver well-framed, clearly articulated problems to Engineering, ensuring they know not just what we are building, but the clear rationale behind why it matters right now.
• Own the Stakeholder Friction: When issues arise, you will absorb and resolve them. You will understand the technical constraints of your product area well enough to solve issues directly with stakeholders, rather than bringing raw, unfiltered issues to the engineering team.
• Be a Calming, Decisive Presence: You will act as a buffer against competing demands, ensuring you do not bring chaos, panic, or unnecessary urgency to engineering.
• Contribute to Global Optimization: You will synthesize business objectives and technical constraints and surface your recommendations to product leadership so they can globally optimize and prioritize across all engineering work streams, cutting through the organizational noise to determine the highest and best use of the team's time.

What You Will Do:
Product Strategy & Delivery

• Drive the roadmap for your product area, collaborating with Engineering to deliver viable, high-impact products and ensure timely, high-quality delivery.
• Write detailed user stories for both new features and product enhancements.
• Participate actively in sprint planning and stand-ups, ensuring clarity and momentum throughout the delivery process.

Customer & Stakeholder Engagement

• Develop a deep understanding of your users-whether external customers or internal teams-through interviews, data analysis, and direct engagement.
• Document, analyze, and prioritize feedback through structured discovery work and review of feedback channels.
• Represent the voice of the customer in sprint planning and product reviews to ensure that business and user goals remain aligned.
• Drive product adoption and enablement by developing clear release notes, training materials, and alignment sessions with go-to-market and customer-facing teams.

AI & Automation Integration

• Collaborate with our engineering team to fine tune models that harness our proprietary data sources and durable customer value.
• Proactively identify opportunities to leverage AI/ML to enhance our products, derive deeper insights, and unlock new value for users.

What You Will Bring to This Role:

• 0-3 years of experience in Product Management, preferably within an enterprise software or SaaS environment.
• A Bachelor's degree in Business, Econ, Computer Science, or related technical or field.
• A strong blend of business and technical acumen, with the ability to engage meaningfully and add value in discussions encompassing both technology and business strategy.
• Curiosity about emerging technologies: A keen interest in staying abreast of cutting-edge technologies, particularly within the AI and automation space, and identifying how they can create new value for users.
• A passion for entrepreneurship with the ability to thrive and react proactively to changing business needs within a dynamic, high-growth startup environment.
• A builder mindset and eagerness to roll up their sleeves and defeat inertia to create customer value
• Excellent communication and interpersonal skills, with the ability to build strong relationships across internal teams and stakeholders.

About Relay | Culture, Benefits & Perks

Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives. We call this BWIML (Best Work In My Life).

At Relay, we offer:

• 100% Paid Insurance: Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and your dependents
• Generous Paid Time Off
• 401(k) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks: If you're joining our Raleigh-based HQ, you'll have access to a world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cycling
• Team Events & Culture: From company celebrations to team outings, we work hard and have fun doing it.
• Latest tech, standing desks, and all the tools and software you need to thrive

The future of frontline work is being built here. Come build it with us. We can't wait to hear from you.
Join Us On-Site in Raleigh!

We use AI tools to transcribe and summarize interviews for internal hiring purposes. Transcripts are accessible only to authorized hiring personnel and retained consistent with our data retention policies. Candidates who prefer not to have AI notetaking used may request to opt out without impact to your candidacy. For more information, please see our Candidate and Employee Privacy Notice linked here.