Inside Sales & Customer Service Specialist

Job Description Job Description Position Summary
The Inside Sales & Customer Service Specialist plays a key role in supporting customers, distributors, and the internal sales organization. This position manages order processing, customer inquiries, product information requests, and day‐to‐day communication to ensure a seamless customer experience. The role requires strong attention to detail, responsiveness, and the ability to collaborate across departments including Sales, Operations, Logistics, and Finance.
Key Responsibilities
Customer Service & Support
Serve as the primary point of contact for inquiries via phone, email, and CRM
Provide accurate information on product availability, pricing, lead times, and technical specifications
Resolve customer issues promptly, escalating complex cases when needed
Maintain a high level of professionalism and service excellence in all interactions
Order Management
Enter and process sales orders with accuracy and timeliness
Review purchase orders for completeness, pricing accuracy, and compliance with company policies
Coordinate with warehouse and logistics teams to ensure on‐time shipments
Monitor open orders and proactively communicate delays or changes to customers
Sales Support
Prepare quotations, order confirmations, and customer documentation
Assist the sales team with follow‐ups, lead qualification, and customer updates
Support inside sales initiatives including upselling, cross‐selling, and promotional outreach
Maintain customer records and communication logs in CRM systems
Product & Technical Support
Provide basic product guidance and direct customers to technical resources when needed
Collaborate with technical and operations teams to resolve product‐related questions
Stay informed on product updates, new releases, and inventory changes
Administrative & Reporting
Maintain accurate customer files, pricing lists, and order history
Generate reports for sales activity, backorders, and customer trends
Support continuous improvement initiatives to enhance customer experience and internal processes
Key Competencies and Qualifications
Excellent written and verbal communication skills
Strong organizational skills—ability to prioritize and multitask
Ability to use Word, Outlook, Excel and basic computer skills
Ability to build rapport with clients with a positive and professional demeanor
Adaptability and initiative
Responsiveness and follow‐through
High attention to detail and accuracy in data entry
Problem‐solving mindset with a collaborative approach
Preferred Education and Experience
College degree or a minimum of two years of experience in inside sales, customer service or order management preferred
Proficiency with ERP/CRM/EDI systems (SAP, Salesforce, SPS, or similar systems)
Technical background preferred
Company Description Piusi is the worlds leader in design and manufacturing of fuel transfer, metering and monitoring equipment. For more than 70 years, we’ve built a reputation for innovation, quality, and reliability — and we continue to grow with ambitious goals and an expanding product lineup.

Joining Piusi means becoming part of a well-established international company while enjoying the energy, flexibility, and entrepreneurial spirit of our growing American branch. It’s an opportunity to make a real impact, contribute new ideas, and grow your career in a supportive and expanding environment.

Our products have multiple uses (in fact, Piu-Usi is Italian for many uses!). We help customers around the world safely and efficiently transfer, refill, monitor, and manage fuels, Diesel Exhaust Fluid (DEF), oil, water, and grease. From trucking fleets and agricultural operations to construction and mining industries, Piusi plays an important role in keeping essential equipment and businesses running every day. Company Description Piusi is the worlds leader in design and manufacturing of fuel transfer, metering and monitoring equipment. For more than 70 years, we’ve built a reputation for innovation, quality, and reliability — and we continue to grow with ambitious goals and an expanding product lineup.\r\n\r\nJoining Piusi means becoming part of a well-established international company while enjoying the energy, flexibility, and entrepreneurial spirit of our growing American branch. It’s an opportunity to make a real impact, contribute new ideas, and grow your career in a supportive and expanding environment.\r\n\r\nOur products have multiple uses (in fact, Piu-Usi is Italian for many uses!). We help customers around the world safely and efficiently transfer, refill, monitor, and manage fuels, Diesel Exhaust Fluid (DEF), oil, water, and grease. From trucking fleets and agricultural operations to construction and mining industries, Piusi plays an important role in keeping essential equipment and businesses running every day.