Account Representative

Job Description

Job Description

Job Title: Account Representative

Industry: Nonprofit / Association Management

Location (city, state): Remote

Assignment Type: Contract – 3 months with potential extension

Pay: $18 - $20 / hour (depending on experience)

Work Schedule: Monday – Friday, 8:30 AM – 5:00 PM EST (37.5-hour workweek)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Our client is a well-established nonprofit organization dedicated to supporting education, research, and professional development within its industry. They are known for fostering a collaborative culture, offering meaningful work, and providing employees with opportunities for growth and development.

Job Description:

Addison Group is partnering with our client to hire an Account Representative for a fully remote contract opportunity. This individual will play a key role in supporting customer relationships, coordinating account activity, and assisting with sales and operational support initiatives. The ideal candidate is adaptable, detail-oriented, and eager to learn in a fast-paced environment.

Key Responsibilities:

• Serve as a primary point of contact for customer inquiries and account-related support

• Assist with account setup, licensing coordination, and contract administration

• Maintain and update customer records within the CRM system

• Partner with internal teams including sales, marketing, and support to ensure a positive customer experience

• Help troubleshoot and resolve initial customer issues related to products and services

• Prepare reports and assist with tracking account activity and performance metrics

• Support outreach efforts and identify opportunities to expand customer engagement

• Conduct research for prospective client accounts and assist with onboarding activities

• Coordinate trial access requests and support account growth initiatives

• Adapt to shifting priorities and provide administrative support across multiple projects as needed

Qualifications:

• 3+ years of customer service, account management, or client support experience

• Prior experience within a nonprofit or association environment preferred

• Experience working with CRM platforms required; Salesforce experience strongly preferred

• Proficiency in Microsoft Office Suite

• Strong communication, organization, and problem-solving skills

• Ability to work independently in a remote environment

• Quick learner with a proactive and resourceful mindset

• Bachelor’s degree preferred; equivalent professional experience will also be considered

Additional Details:

• Start Date: Mid-June

• Fully remote opportunity

• One-step virtual interview process

• Exclusive search through Addison Group

• Opportunity available due to company growth

• No overtime expected

Perks:

• Fully remote flexibility

• Collaborative and supportive leadership team

• Opportunity to gain experience with a respected nonprofit organization

• Exposure to cross-functional teams and client-facing responsibilities

• Potential for contract extension based on performance and business needs

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.