Operations Manager

Base Pay $75,000.00 - $80,000.00 / Year Employee Type Exempt - FT Description 2nd SHIFT Position Summary Plans, organizes and executes all facets of daily activity involving the manufacturing and refurbishing operations, unloading, processing and loading of freight, and all other operations in order to accomplish timely, accurate, safe and cost-effective shipment of goods to customer locations either personally or through a staff of supervisors. Job Responsibilities Ensures Facility housekeeping and the safe and injury-free operation of all activity conducted on a 24/7 basis related to the scheduling, unloading, processing, loading and shipping of freight. Oversees customer relationships and the meeting or exceeding of customer expectations in terms of LOS and KPI requirements including the timely, damage free and accurate shipment of goods. Plan and implement the efficient utilization of labor in order to achieve budgeted CPU and Units per Hour productivity objectives. Forecast staffing, workload and performance results to meet business demands for workload and performance results for area of responsibility. Establish standard operational procedures (SOPs) and continuous improvement activities to achieve optimum efficiency and budgeted return on investment (ROI) objectives. Develop a highly productive staff of subordinates by actively participating in recruitment, selection, performance management, and reward/recognition programs. Provide for the safety and well-being of all subordinate personnel. Create and maintain high levels of employee productivity and engagement. Meet or exceed customer expectations pertaining to timeliness and quality of service. Actively participate in the development of annual operating budgets, capital investment, cost reduction, continuous improvement, and accident prevention programs. Demonstrate effective management planning, organizing, communicating, directing, controlling, and innovating skills. Effectively resolve customer service problems with timely customer interaction and problem-solving skills. Minimum Required Qualifications Eight years of demonstrated supervisory or managerial experience in a high-volume warehouse, preferably cross dock or transloading, distribution, manufacturing or similar environment. Prior experience with the preparation of operating budgets, capital improvement projects, cost reduction initiatives, and productivity improvement plans. Excellent interpersonal and communication skills, both verbal and written. Demonstrated ability to develop and maintain collaborative relationships among all levels of an organization. Computer literacy with MS Office Suite essential; prior experience with Warehouse Management and Yard Management Systems desirable. Bachelor’s degree (B.A. / B.S.) from an accredited four-year college or university, or equivalent combination of education and experience. Skills/Abilities Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people. Must have strong organizational and time management skills. Ability to organize and manage multiple priorities Excellent verbal and written communication, planning and organizing skills Strong leadership, relationship management, and problem-solving skills Multi-tasking with quick pivots from task to task with changing business needs Firm execution of projects and process improvement changes Productive within a team environment Must be able to adapt and flex to a changing environment Benefits The company offers medical, dental, and vision insurance, as well as basic and voluntary life and voluntary ancillary coverages for accident, critical illness and hospital indemnity. Full-time employees are eligible for paid sick leave, bereavement, holiday and vacation pay. Employees are eligible to participate in the company 401k plan on the first day of the third month following hire date. iDC Logistics Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of the company’s employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment. This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations or the work environment changes. Job Type: Full-time 401(k) 401(k) matching Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance People with a criminal record are encouraged to apply #J-18808-Ljbffr Kids for the Future