Help Desk Support

Help Desk Support

Join Fintech in Beverly, MA as a Technical Support Specialist and play a key role in delivering seamless IT support across the organization. In this hands-on role, you'll troubleshoot systems, manage user accounts, and ensure employees have the tools they need to stay productive. This role is ideal for someone who thrives in a service-oriented environment, enjoys troubleshooting, and can effectively manage support requests while collaborating across teams.

Essential Functions:

• Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware
• Manage support requests in a ticketing system in a timely and effective manner, per defined policy and SLA
• Create, configure, and maintain user accounts, email accounts, and related services
• Procure, configure, and deploy, IT equipment and peripherals
• Manage inventory of physical equipment, software, and software licenses
• Create and maintain process documentation related to job responsibilities
• Effectively communicate within department and cross-functionally, as appropriate
• Identify and escalate concerns to the manager
• Provide manager with report(s) on status of support activities, follow-up, and adherence to goals
• Participates in meetings and is dependable as a resource on assigned projects
• Other responsibilities as assigned

Qualifications:

• Required:
• Working knowledge of Active Directory, Entra ID, Office 365, Exchange Online, Microsoft Intune, SMB file shares, and Windows 11
• Working knowledge of PC hardware and peripherals including but not limited to: computers, printers, scanners, & mobile devices (iOS, Android)
• Working knowledge of client PC connectivity: Wireless, Ethernet, TCP/IP, & VPN
• Excellent customer service and troubleshooting skills
• Effective written and oral communication skills
• Ability to communicate technical information, oral and written, to both technical and non-technical recipients
• Ability to self-manage time and workloads, work independently, and work as a team member
• Desired, but not required:
• Degree in MIS, Computer Science, or related technical degrees are not required, but are a plus.
• Certification from Cisco, CompTIA, Microsoft, VMware, or similar
• PowerShell scripting
• Experience configuring, maintaining, and troubleshooting Microsoft Autopilot and Intune environments, including but not limited to: device & user configuration, device & user profiles, application packaging
• Familiarity with on-premise and Microsoft Entra networking in an enterprise environment
• Familiarity with Atlassian Jira ITSM & Microsoft DevOps
• Familiarity with Mimecast
• Familiarity with antimalware solutions, such as Arctic Wolf, CrowdStrike, Defender for Endpoint, & Trend Micro WFBS
• Salary Requirement
• $45,000-$55,000

About Fintech:

For over 35 years, Fintech LLC has redefined how over 1.1 million B2B relationships buy and sell goods and services in the retail, hospitality, and alcohol industries. This integrated platform centralizes invoice data and payments, POS and delivery data, product and cost compliance, price book management, and industry market data using AI, seamless integration capabilities, and proprietary automation technology.

Fintech is a Drug-Free Workplace. Fintech is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Fintech's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.