Global Time & Attendance Executive Director

Job Description

Lead a global function with enterprise accountability for the strategy, controls, service performance, employee and manager experience, and technology and data priorities across Time and Attendance. You will shape a multi-year transformation agenda to standardize fragmented processes, reduce avoidable demand and payroll leakage, strengthen prevention and remediation, and deliver a scalable operating model that accommodates approved local and regulatory requirements. This is a high-impact leadership role requiring strong cross-functional partnership, disciplined execution, and data-informed decision-making.

As an Executive Director, Global Time, Absence and In-Office Attendance in Global Time and Attendance , you will define and execute the enterprise strategy, target operating model, and multi-year transformation roadmap for a simplified, consistent, and customer-focused Time and Attendance experience. You will establish clear governance, decision rights, and accountability; sustain global service performance; resolve material issues; and partner across Human Resources, Payroll, Technology, Controls, Legal, Compliance, Finance, and regional teams to deliver scalable solutions with appropriate local flexibility. Success requires connecting strategic transformation with day-to-day operational discipline, influencing across functions and regions, making data-informed investment decisions, and building a high-performing global capability.

Job responsibilities 

• Define and execute the global strategy, target operating model, and multi-year transformation roadmap
• Standardize policies, processes, controls, service expectations, and governance across regions, allowing approved local variation where required
• Own sustained global service performance across demand, quality, customer experience, risk, financial impact, and delivery
• Establish a disciplined performance rhythm, decision forums, escalation paths, and timely resolution of material operational issues
• Clarify enterprise decision rights and accountability across Human Resources, Payroll, Technology, Controls, Legal, Compliance, Finance, and regional partners
• Lead workforce strategy, capability building, succession planning, and the development of global Time and Attendance subject-matter expertise
• Simplify the end-to-end employee and manager journey by reducing handoffs, clarifying guidance and ownership, and improving transparency and resolution speed
• Reduce avoidable demand through root-cause elimination, proactive communications, self-service, automation, and preventative interventions
• Own effective control design, regulatory compliance, issue remediation, and reduction of payroll corrections, overpayments, underpayments, and clawbacks
• Establish global data definitions, governance, analytics, and decision-quality executive reporting
• Set the technology roadmap by defining business requirements, prioritizing investments, improving systems/integrations/digital capabilities, developing business cases, and tracking benefits realization to deliver measurable reductions in financial leakage

Required qualifications, capabilities and skills 

• 10+ years of relevant experience in Human Resources Operations, Time and Attendance, Payroll, Human Resources Service Delivery, Human Resources Product, workforce management, or a related field
• 7+ years leading complex teams, functions, or enterprise transformation initiatives in a global or highly regulated environment
• Demonstrated success standardizing global processes while balancing enterprise requirements with regional and regulatory obligations
• Strong capability across strategy, service operations, risk and controls, data governance, technology, financial management, and benefits realization
• Proven ability to simplify complex processes, reduce avoidable demand, improve customer outcomes, and deliver measurable business value
• Executive presence and influence, including experience establishing governance, making cross-functional decisions, resolving escalations, and leading through ambiguity
• Ability to build inclusive, high-performing teams and strengthen workforce capability, succession, and subject-matter expertise

Preferred qualifications, capabilities and skills 

• Experience with enterprise timekeeping, attendance, leave, disability, accommodation, or absence management capabilities and journeys
• Human-centered/service design expertise, supported by digital and data fluency across employee, manager, and Human Resources experiences
• Experience working across jurisdictions and shaping Human Resources platform roadmaps, requirements, testing, implementation, and adoption

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.