Security Officer

Security & Loss Prevention Officer

Reporting to the Director of Security, responsibilities and essential job functions include but are not limited to the following:

Job Summary: As a Security & Loss Prevention Officer upholds and demonstrates at all times the implementation of all safety and security programs and initiatives to ensure the safety of guests and team members. The security of the hotel and its property, ensuring at all times service is offered pro-actively and clearly communicated and has the ability to listen. With the peace of mind to react to all situations professionally and in a timely manner. Able to be part of a team and take ownership for any situation as to gain a "win win" at all times. Protects and upholds all property procedures for the wellbeing and safety of all guests, visitors and team members, always acting in a role of Health & Safety Ambassador. Reacts as part of the EMG and response team.

This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, and values of The Conrad Nashville.

Key Responsibilities:

• Upholds the Emergency policies and procedures for the security department and Conrad Nashville
• Conducts all routine checks with compliance for the fire, health, safety in all areas
• Ensures professional conduct of all Security department roles and responsibilities, ensuring compliance with all federal, state, local laws, and Northwood Hospitality policies and safety standards
• Delivers at all times a proactive and appropriate security service to our guests and hotel team members in a friendly, calm, approachable manner
• Walks throughout the property, continuous conducting physical property rounds
• Maintains schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms, clear record keeping with accurate data and clear follow up
• Resolves, documents, and track all security related issues or concerns & follow up by shift
• Completes and upholds all necessary Risk Management assessments
• Participates in property Safety Committee supporting all incentives, use of Lost & found systems, Quore, KIPSU and all key / ENG systems, MsShift
• Upholds all Loss Prevention and Safety Manual
• Coordinate the timely preparation of all Security logs, shift reports, and other permanent records
• Inform Director of Security of all matters concerning safety and security
• Maintain adherence to Blood-borne Pathogen Exposure Control program.
• Set and maintain standards for all investigations, report via a standard format within time frame
• Conduct detailed investigations into work-related injuries with the communication lines to HR
• Responsible for the search, storage and return of all lost and found items via web-based system
• Maintain and update master files of all MSDS information for all hotel departments. Ensure that all departments have correct information accessible to all team members.
• Maintain cooperative working relationships between all Security/Safety staff and other hotel team members / local law enforcement and other agencies to promote timely and effective exchange of information
• Follows and offers a consistent authentic delivery of Forbes Service guidelines for excellence. Maintaining all standards throughout the hotel for team delivery in line with Forbes Service of Excellence
• Ensure all guest needs are given immediate attention, complaints are accepted, recorded, and followed up accordingly to standards, showing good listening skills with the ability to resolve concerns in a proactive manner.
• To complete all daily reports and walk the hotel, includes all equipment
• Upholds executing department culture to maintain all SOP standards
• With empowerment to resolve any guest concerns, shows empathy, offers apologies and demonstrates good listening skills with the ability to resolve concerns in a proactive manner, or seek guidance to do so.
• Upholds all procedures for VIP guests, security protocol and safety of all
• Ensures daily camera / key / radio / storeroom access / building access logs are maintained consistently
• Remain calm, controlled, manner at all times to ensure a positive resolution in difficult situations (including yet not restricted to: Suspected incident / aggressive / emergency / medical)

Preferred Qualifications:

• 18 years or older
• Reliable transportation to and from work
• Must have or be able to obtain a Tennessee Unarmed guard license
• Must have or be able to obtain all Dallas Law Certifications in accordance with Tennessee State Law
• High School Diploma or GED

Physical Requirements:

• Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual activity.
• Must be able to lift up to 25 lbs. on a regular and continuing basis.
• All team members must maintain a neat, professional, clean and well-groomed appearance.
• Must be flexible to work any day of the week, weekends, and holidays if assigned.