Patient Care Coordinator-St. Louis, MO

Company: AudioNova, part of Sonova

Location: St. Louis, MO, United States

Pay: $18.00–$20.00 per hour + Sales Incentive Program

Clinic Hours: Monday – Friday 8:30 a.m.–5:00 p.m.

Responsibilities

• Greet patients with a positive and professional attitude.
• Place outbound calls to current and former patients to schedule follow‑up hearing tests, consultations, and weekly evaluations for the clinic.
• Collect patient intake forms and maintain patient files and notes.
• Complete benefit checks and obtain authorizations for each patient’s insurance.
• Provide first‑level support to patients, answer questions, check patients in and out, and process payments.
• Process repairs under the direct supervision of a licensed Hearing Care Professional.
• Prepare bank deposits and submit daily reports to finance.
• Apply general sales knowledge for accessories and patient support.
• Process patient orders, receive all orders, verify pickup, and enter information into the system.
• Clean and maintain equipment and instruments.
• Submit equipment and facility requests.
• Manage inventory, order and monitor stock, and submit supply orders as needed.
• Assist with event planning and logistics for at least one community outreach event per month.

Education

• High School Diploma or equivalent.
• Prior experience or knowledge with hearing aids is a plus.

Skills & Abilities

• Professional verbal and written communication.
• Strong relationship building skills with patients, physicians, and clinical staff.
• Experience with Microsoft Office and Outlook.
• Knowledge of HIPAA regulations.

Work Experience

• 2+ years in a health care environment is preferred.
• Previous customer service experience is required.

Benefits

• 401(k) with company match.
• Free hearing aids to all employees and discounts for qualified family members.
• PTO and holiday time.
• No nights or weekends.
• Legal Shield and Identity Theft Protection.
• One floating holiday per year.

Sonova is an equal opportunity employer. We guarantee every person equal treatment in respect to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability, gender identity, genetic identity, or any other legally protected status.

All applications will be kept confidential. Persons with a disability can request reasonable accommodations to complete the application or interview process by notifying the Director, Human Resources.