Assistant Store Manager

Job Description

Job Description

Location: Bronx, NY
Company: Oscar Stone
Position Type: Full-Time

Assistant Store Manager – Jewelry Retail

Oscar Stone is looking for an experienced Assistant Store Manager to join our growing jewelry retail team.

We are looking for a proven retail leader who understands how to manage people, drive sales, provide exceptional customer service, and maintain strong operational standards.

Required Experience

• Minimum of 5 years of management experience in retail required.
  
  
• Jewelry industry experience is strongly preferred.
  
  
• Candidates with several years of hands-on experience working in a jewelry store, luxury retail, pawn/jewelry environment, or specialty retail are encouraged to apply.

• Experience supervising, coaching, and holding sales employees accountable is required.

• Candidates must have a demonstrated understanding of retail sales, customer service, inventory, and daily store operations.
  
  
• This is not an entry-level management position . We are looking for someone who has already demonstrated the ability to lead a retail team.

Your Responsibilities

• Assist the Store Manager with the daily operation of the jewelry store.

• Lead, coach, and motivate sales associates to meet and exceed sales goals.

• Monitor employee performance and provide direction and feedback.

• Lead by example in sales, customer service, professionalism, and company standards.

• Assist with opening and closing procedures.

• Ensure all employees follow company policies and operational procedures.

• Assist with inventory management, merchandise organization, transfers, and inventory controls.

• Help maintain proper security procedures for high-value jewelry and merchandise.

• Monitor customer interactions and ensure a high level of customer service.

• Assist customers with jewelry purchases and provide knowledgeable product guidance.

• Help resolve customer concerns and escalate matters to the Store Manager when necessary.

• Assist with employee scheduling and daily staffing coverage.

• Communicate store needs, employee concerns, sales activity, and operational issues to management.

• Ensure the sales floor remains organized, professional, and properly presented.

• Help enforce attendance, dress code, customer service, and workplace expectations.

• Step in and oversee store operations in the Store Manager's absence.

• Perform additional responsibilities as assigned by management.

Qualifications

• 3+ years of retail management or supervisory experience required.
  
  
• Jewelry retail experience strongly preferred.
  
  
• Strong understanding of retail sales and customer service.

• Proven ability to lead and motivate a team.

• Strong communication and interpersonal skills.

• Ability to coach employees and hold team members accountable.

• Experience working with sales goals, KPIs, and performance expectations.

• Strong organizational and problem-solving skills.

• Ability to work with high-value merchandise and follow strict security and inventory procedures.

• Professional appearance and communication.

• Reliable, responsible, and able to work in a fast-paced environment.

• Availability to work weekends and retail holidays as needed.

Who We're Looking For

We're looking for someone who has real retail management experience and is ready to take an active leadership role in the store.

The ideal candidate is someone who can walk onto the sales floor and immediately understand how to lead a team, engage customers, support sales, identify operational issues, and keep the store running smoothly.

If you have years of jewelry experience or a strong background managing a retail sales team , we want to hear from you.

Why Oscar Stone?

Oscar Stone is a growing jewelry company focused on sales, customer experience, teamwork, and professional development. Our Assistant Store Managers play an important role in maintaining our standards and helping our stores continue to grow.

If you have the experience, leadership skills, and drive to succeed in a fast-paced jewelry retail environment, apply today!