Housekeeping Manager

Omni Dallas Hotel

Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure's 2025 World's Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality.


Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you're a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match.

Overview:

To assist in managing and directing of all housekeeping functions. To participate in quality assurance for housekeeping department and department cost control measures. To provide support to the Executive and Asst. Executive Housekeeper in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance and consistently setting a good example.

Responsibilities:

Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.

Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.

Maintains open and clear communication with all departments and guests to ensure consistent service.

Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.

Assists Executive Housekeeper with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, Dayforce and OnTrack and payroll cost controls.

Monitor Housekeeping inventories to ensure adequate levels are maintained.

Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.

Inspects the cleaning and servicing of all guestrooms and inspects all vacant rooms on a daily basis.

Prepare and complete all reports needed. VIP's, Due-Out's V/D's etc.

Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.

Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA's, and that they are completing all daily housemen duties/special projects.

Participates in energy conservation efforts.

Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies.

Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.

Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.

Qualification:

Prior Housekeeping Supervisory Experience in Hospitality.

High School Diploma or GED / College Degree preferred.

Must be highly motivated and have the ability to Multi-task.

Must be able to work independently.

Must have the ability to lead, motivate and develop others.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.


Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.