Field Service Rep I

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship-either now or in the future-should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

POSITION: FIELD SERVICE REPRESENTATIVE LEVEL I

DEPARTMENT: FIELD OPERATIONS

LOCATION : Dorchester, MA

RATES OF PAY: $42.29

CURRENTLY POSTED HOURS: VARIOUS

SCHEDULE: VARIOUS

REMARKS:

Under General supervision, contacts customers by telephone or field visit to collect required payment of deposit or delinquent accounts; accept partial payments and grant credit extensions under prescribed limitations; obtain meter readings and customer information pertaining to new and previous customers; discontinue self contained meters up to and including 480 volts; investigate and explain to customers that bills are correct or incorrect in respect to metering and meter reading; restore customer service when directed; perform clerical duties and use computers in connection with this work. Will, where appropriate, be assigned a take home vehicle for purposes of direct reporting to customer premises.

MINIMUM QUALIFICATIONS

1. Valid Massachusetts driving license and must pass Company driving test.

2. Must have a minimum of eight months experience as a Meter Reader and must have demonstrated the ability to read meters proficiently.

3. Must have knowledge of electricity, electric meters, meter appurtenances, and be able to discontinue and restore same.

4. Must be neat, accurate, tactful, courteous, and be able to exercise self control in dealing with customers.

5. Must be familiar with Company billing and accounting procedures.

6. Must be capable of analytical reasoning and convincing explanations.

**PLEASE NOTE:

• These positions are being posted specifically for work in the Customer Operations Organization, to fill a temporary need as we transition to AMI (Advanced Metering Infrastructure). Employees entering into these positions must remain in the Customer Operations Organization for the duration of the project. (Unless mutually agreed to by the Company and the Local)
• At the conclusion of the project any AMI Project positions within the Customer Operations Group will be eliminated.
• At the conclusion of the project, successful candidates may be offered continued employment with the Company based on job openings at that time.
• At the conclusion of the project, any open positions, if qualified by fitness and ability, will be offered based on seniority and in accordance with the Collective Bargaining Agreement.
• Any reduction in forces will be done in accordance with the Collective Bargaining Agreement

Please submit a resume with your application.

#custajd

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Build trusting relationships

Worker Type:

Regular

Number of Openings:

9

Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor