Sales Support Specialist

Sales Support Specialist

Join a dynamic, collaborative team where your work directly supports the pre-sales process and helps drive key Sales & Distribution priorities forward. As a Sales Support Specialist, you'll build deep product and technical expertise, strengthen your understanding of our end-to-end processes, and play an essential role in delivering an outstanding experience to both internal partners and external stakeholders.

This is a great opportunity to grow your career, expand your skill set, and contribute to a high-impact team that's focused on excellence, innovation, and service.

Key Accountabilities

• Provide accurate and timely support across the pre-sales process, including product information, case design support, illustrations, and resource navigation.
• Respond to inbound and outbound inquiries from internal partners and external stakeholders in a professional, service-oriented manner.
• Collaborate with team members, Sales leadership, and cross-functional groups to address needs and support business priorities.
• Assist with coordinating information, tools, and resources to ensure a smooth workflow across the team.
• Maintain a strong understanding of products, processes, and tools to effectively support sales activity.
• Follow established best practices and contribute ideas to refine processes and enhance team effectiveness.
• Support the development of materials and messaging used in sales initiatives.

Required Qualifications

• Demonstrated drive to positively impact the sales process and support business goals.
• Strong team orientation with a collaborative approach to problem-solving.
• Willingness to learn and successfully complete required licensing within established timelines.
• Enthusiasm for developing industry knowledge and expanding technical skill sets.
• Customer-centric mindset with a professional and engaging phone presence.
• Strong sales acumen and customer service capabilities.
• Ability to adapt in a fast-paced environment and navigate changing priorities.
• Knowledge of financial services is an asset.

Preferred Qualifications

• Familiarity with CRM platforms (e.g., Salesforce) and comfort navigating digital tools and workflows.
• Life and Annuities experience preferred
• Strong proficiency with Microsoft Office tools, especially Excel, Outlook, and Teams.
• Ability to interpret product information and communicate concepts clearly.
• Experience working in a service-oriented, high-volume environment.
• Interest in growing into sales, distribution, or technical roles over time.

When You Join Our Team

• You'll be empowered to learn, grow, and build the career you want.
• You'll work within a flexible, inclusive environment where well-being is a priority.
• As part of a global organization, you'll have the opportunity to help shape the future of our business and the customers we serve.