Sea Life Park - F&B Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality®-the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
Looking for a Food & Beverage Supervisor

We are currently looking for a:

Sea Life Park - F&B Supervisor

Roles & Responsibilities:

Supervisory Duties:

• Supervise the daily operations of the restaurant team and any other assigned departments

• Lead by example, attitude, and as a representation of Sea Life Park's core values

• Act as an approachable mentor and coach to all assigned team members

• Ensures professional staff appearance and uniform compliance

• Become knowledgeable of all restaurant positions, including food prep, dining service, bar service, and banquet service Steps in to perform any of these duties, when needed

• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline

• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Delight each guest by delivering exceptional customer service, listening attentively and promptly responding to their requests and complaints

• Ensure the enforcement and compliance of all company, state, local, and other policies and procedures

• Responsible for ensuring cleanliness, sanitation, and safety of the restaurant

• Strictly abide by standards set forth by ServSafe, state and local regulations, company policy, and other food regulatory standards that may apply at Sea Life Park

• Become knowledgeable of all point of sales (POS) systems and how to accurately utilize them

• Accurately document the happenings of the restaurant and provides a written account to restaurant management

• Assist in quality control and making sure the proper standards are maintained

• Motivates and instills customer service excellence in all restaurant team members

• Inspect quality of furniture, fixtures, and equipment removes or reports any assets that are deemed to be unsafe or broken

• Escalate safety, hygienic, or maintenance issues to the proper authorities in a timely manner

• Respond to all emergency situations in a calm and professional manner, as needed

• Properly handle, label, stock, and store products including alcohol, chemicals and cleaning supplies

• Assist with execution of catering and banquet events, when necessary


• All other duties assigned by leadership

Education and Experience:

• No education requirements for this position

• 1-2 years of previous work experience in a restaurant setting

• 1+ years of previous supervisory experience preferred

Language: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with Hawaii Child Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays

• Must have negative TB test results within the last 2 years

• Must have reliable transportation to and from your scheduled shift

• Ability to comply with all uniform policies

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations

• Ability to interact with current and prospective guests in a warm, friendly, and professional manner

• Must be able to speak with guests directly when other restaurant leadership is not present

• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

• Must possess strong written and verbal communication skills

• Must possess strong attention to detail and problem-solving abilities

• Previous experience with Point of Sale (POS) technology and PCI compliance a plus

• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

• Ability to remain sedentary for periods of time, while using a computer

• Ability to withstand heat and humidity from the food preparation equipment

• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions:

• This role will predominantly be based in an indoor restaurant setting

• Potential to be asked to work in other indoor or outdoor areas of the park, as needed

• Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

• Subject to the handling of and exposure to oils, chemicals, detergents, and cleaners

• Subject to frequent interruptions, constant repetitive motion, high noise levels, and heavily populated environments

Working at Sea Life Park is about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a Sea Life Park employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Team member benefits:

Do not miss the chance to spark your career now!