Patient Transport Dispatcher - PRN

Patient Transport Dispatcher - PRN

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as family.

As a Patient Transportation Dispatcher, you will be responsible for the coordination of patient transportation services through the accurate and timely dispatch of customer requests and efficient assignment of transport personnel to designated tasks including patient admissions, discharges and related processes. In this role, you play a critical role in ensuring patients have access to the attention and treatment they need, offering a unique opportunity to make a difference in their lives every day.

A PRN caregiver in this position works variable hours between 5:30AM 9:00PM.

A caregiver who excels in this role will:

• Exhibit excellent listening skills and telephone etiquette under heavy call volume, while maintaining professionalism at all times.
• Utilize telephone, fax, paging system and computer software to prioritize and distribute patient related tasks to Transporters in a timely and effective manner to maximize resource productivity and patient throughput.
• Provide accurate and timely input of information into transportation software to ensure proper identification and safety of patient care and tracking thereof.
• Resolve and follow up on dispatch problems related to patient, visitor, staff or employee complaints as appropriate.
• Monitor and maintain daily sign-in/out and shift logs.
• Monitor productivity and response times in accordance with department quality standards and reports variances to management.
• Identify system-related problems and react quickly to escalate issues to appropriate personnel for corrective action.
• Compile special reports from system as requested by management.
• Transport patients during peak periods or emergencies as called upon.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Ability to type a minimum of 30 wpm and successful completion of an alphanumeric data entry test
• Proficient in the use of computer software (e.g. MS Word, Excel, Windows environment)

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration:

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.