Benefits Account Manager

We’re currently looking for a Benefits Account Manager to join our team in Richmond, VA. If you enjoy working in a dynamic environment that rewards excellence and encourages entrepreneurial thinking, we would like to hear from you!

PRINCIPAL OBJECTIVES OF THE POSITION

As a Benefits Account Manager, you will service client accounts from beginning to end. This includes managing all open enrollment requirements, facilitating presentations, providing product and service information, and acting as an employee benefits subject matter expert. You will also work closely with our production teams and collaborate cross-functionally to drive business outcomes. This will be a hybrid position (3 days in-office per week + 2 days remote).

PRINCIPAL DUTIES & RESPONSIBILITIES

Spearhead the full-cycle renewal process for assigned clients, prepare proposals and conduct market research to support new and renewal business. Provide superior customer service to group administrators – answering coverage questions and triaging claim issues. Work closely with Scott’s accounting division to reconcile commission shortages/overages and communicate frequently with insurance carriers. Document all renewal activities – including RFPs, proposals and emails - in Applied Epic and Zywave’s Brokerage Builder (agency management system). Collaborate with production team members on client needs/requests. Attend networking events/seminars to stay abreast of industry changes and participate in continuing education opportunities. Perform other duties as assigned.

POSITION QUALIFICATIONS & REQUIREMENTS

BA/BS degree (preferred) or equivalent combination of education and work experience. 2+ years of benefits administration experience. Active Life & Health license or the ability to obtain a license within 90 days of employment. A proven ability to handle sensitive information and maintain a high level of confidentiality. Strong communication/presentation skills and the ability to build relationships with internal and external stakeholders. Superior organization skills and experience effectively prioritizing multiple tasks/requests. Proficient with Microsoft Suite – including Excel. Experience with ZyWave suite/Brokerage Builder preferred. Scott Insurance is an Equal Opportunity Employer #J-18808-Ljbffr JAMES A SCOTT & SON INC