Senior Order Entry Specialist

Core Home is a leading importer & distributor in the Housewares category. We are committed to delivering exceptional customer service and high-quality products to our clients. We are seeking a highly detail-oriented, accuracy-driven, and results-focused individual to join our team as a Senior Order Entry Specialist.

Job Summary

This is a role for a proven accuracy expert ready to take on greater ownership and influence. The Senior Order Entry Specialist is accountable not just for their own error-free order entry, but for the overall accuracy standards of the team — identifying systemic issues, refining workflows, supervising junior staff, and acting as the escalation point for complex or high-risk orders. You bring precision under pressure, sound judgment in ambiguous situations, and the leadership presence to raise the bar for everyone around you.

Key Responsibilities

• Enter and validate high-volume and high-complexity purchase orders in the ERP system with zero tolerance for errors, serving as the final check on the most sensitive or high-value accounts.
• Own end-to-end order accuracy for assigned accounts, including pricing validation, item codes, and shipping addresses.
• Act as the escalation point for order discrepancies, exceptions, and edge cases.
• Identify patterns in recurring errors or inefficiencies and recommend/implement process improvements to prevent recurrence.
• Communicate proactively and confidently with customers on complex order issues, discrepancies, and resolutions, often serving as the primary point of contact for key accounts.
• Partner cross-functionally with sales, warehouse, and logistics teams to resolve fulfillment issues and improve order-to-delivery accuracy.
• Audit and analyze order accuracy reports at a team level; lead root-cause analysis and corrective action plans.
• Support leadership with reporting, documentation, and administrative oversight of order processing workflows.

Qualifications

• Associate's or Bachelor's degree preferred.
• 3-5 years of experience in order entry, order fulfillment, or customer service, including demonstrated ownership of accuracy-critical processes.
• Excellent verbal and written communication skills, with the ability to communicate confidently with customers and cross-functional leadership; English/Spanish bilingual is a plus.
• Demonstrated ability to multitask, prioritize, and lead in a fast-paced, deadline-driven environment.
• Strong analytical and problem-solving skills, with a track record of improving processes, not just following them.
• Hands-on experience with ERP systems or order management software strongly preferred.
• Prior experience training, mentoring, or leading others in an accuracy- or detail-intensive role is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.