Member Experience Representative
$10 per hourYMCA of NWNC
Member Experience Representative
Winston Lake Family YMCA - Winston Salem, NC 27101 End Date 10/31/2026
Overview
Salary Range $10.00 - $10.00 Hourly Position Type Part Time Job Shift Variable
Description
The member experience representative is responsible for increasing membership engagement, growth and retention. Primary responsibilities include strengthening member commitment through authentic personal relationships and delivering excellent service to members, guests and program participants. Effectively performs administrative duties including use of computer programs pertaining to membership administration. The member experience representative partners with the wellness coach to create a welcoming, safe and seamless orientation experience for new members.
Candidates must be at least 18 years of age to be considered for this position. Essential Functions Service Skills: Greet and assist all members, potential members and staff in a professional and friendly manner. Conduct tours with prospective members, explaining the benefits of membership, the YMCA mission, volunteer opportunities and financial assistance. Ask prospective members to join and make follow-up contact with those who do not. Use Listen-First skills with health-seekers and other members to determine goals and connect them with appropriate staff, programs and small communities. Meet regularly with wellness staff to ensure that new members are scheduled for and attend new member uFit sessions. Determine next steps to contact members who have missed appointments. Address complaints in a courteous, timely manner. Effectively negotiate and resolve customer service issues. Inform supervisor of unusual situations or unresolved issues. Use appropriate forms to communicate concerns and praise. Process new member ID cards, issue guest passes and register members for services and programs. Respond to phone inquiries using YMCA best practices. Know the facility's emergency procedures and be prepared to act as the control center during emergency situations. Manage or support DAXKO reports as needed for the branch. Assist with the Annual Giving Campaign as directed. Be knowledgeable about program areas and share information with members. Be able to articulate the role and importance of volunteers, and be informed about volunteer opportunities. Be able to articulate the YMCA's mission, values and benefits.
Member Engagement Skills: Understand how the Membership Department partners with the Wellness Department to offer a safe, seamless orientation to new members. Displays ease and comfort with people of different backgrounds and abilities. Arrange personal introductions between new members and wellness coaches. Build authentic personal relationships with members, volunteers and co-workers; help members and volunteers connect with one another and the YMCA. Take the professional initiative to promote personal training, boot camps, classes, clinics and programs during encounters with members Provide members with opportunities to increase their involvement with the Y, moving them from casual to connected to committed relationships. Ask members to contribute to the annual campaign. Incorporate YMCA values of caring, honesty, respect, responsibility and faith into all aspects of the position to ensure YMCA values are integrated into our culture and programs.
Self-Development Skills: Demonstrates an active interest in enhancing current skills and learning new ones. Takes advantage of multiple learning resources (classes, books, mentors, professional interest groups, formal education, etc.). Maintains accreditations and certifications, if applicable. Keeps apprised of developments within the YMCA by attending meetings, workshops and reading relevant communications.
Qualifications
18 years of age or older
Associate's degree, two years related experience and/or training, or equivalent combination of education and experience preferred Computer skills and the ability to learn appropriate computer programs related to the position Excellent customer service skills Strong verbal communication skills Outgoing personality and a desire to be helpful to others Must be able to stand for the majority of shift Current certification in CPR/First Aid/AED/Oxygen administration or obtain certification within 30 days of hire Other YMCA-required training and certifications, as applicable Ability to work evenings and weekends as needed Bilingual skills preferred
$23 per hour
...that lawmakers change unjust policies. We are seeking a Member Service Representative/Teller to join our team! What You’ll Do: Initiate and lead... ...Spanish highly preferred but not required. Minimum one year experience in financial institution or other customer service...SuggestedLocal areaFlexible hoursAfternoon shiftSelf-Help
Winston Salem, NC2 days ago$10 - $15 per hour
...happen to make sandwiches." Our Restaurant Customer Service Team Members are able to prioritize work tasks while anticipating customers... ...with co-workers to ensure an out-of-this-world dining experience, maintain an organized system to keep track of multiple take out...SuggestedLocal areaFlexible hours$10k
...Member Service Representative II The Member Service Representative II provides quality, front line service to members, including account opening... ...diploma or GED equivalent; 2 years' related/office experience preferred. Ability to accurately count, handle cash, calculate...SuggestedWork at office- ...Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Rick Babusiak - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency....SuggestedFlexible hours
Rick Babusiak - State Farm Agent
Winston Salem, NC5 days ago - ...Customer Relations Representative - State Farm Agent Team Member As a Customer Relations Representative - State Farm Agent Team Member with Rick Babusiak... ..., you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance...SuggestedFor contractorsWork at office
- ...performance ROLE DESCRIPTION: As aTelemarketer - State Farm Agent Team Member for Tara Wustner - State Farm Agent, your creativity and... ...the value generated by producers, innovate our customers' experience, and strategically position our agency… whether on social media...
$50k - $75k
...Account Manager - State Farm Agent Team Member As Account Manager - State Farm Agent Team Member for Rick Babusiak - State Farm Agent... ...to both cold and warm leads. Qualifications Experience in insurance sales or account management preferred. Leadership...For contractorsWork at officeFlexible hoursRick Babusiak - State Farm Agent
Winston Salem, NC14 hours ago- ForgeFit is hiring a Remote Customer Service Specialist to ensure a positive customer experience from order to installation. You'll handle inquiries via phone, email, and chat, helping customers with orders and resolving issues while collaborating with internal teams....Remote work
ForgeFit
Winston Salem, NC3 days ago $13 - $15 per hour
...innovative solutions. As a Customer Service Representative and back-up delivery driver, you will... ..., and via email to ensure a positive experience Provide clear information about... ...transactions, and feedback Collaborate with team members to deliver consistent, high-quality...Hourly payMonday to FridayFlexible hours$12 - $15 per hour
...Salon Customer Experience Specialist The Customer Sales and Experience Specialist is the first and last impression of the salon, responsible for creating a welcoming, professional, and elevated experience for every guest. This role ensures smooth front desk operations...Hourly paySeasonal workWorldwide- ...Services Position - State Farm Agent Team Member Position Overview Do you have... ...agency team, you have an opportunity to experience first-hand what it takes to be a State... ...experience (outside sales or inside sales representative, retail sales associate, or telemarketing...For contractorsWork at officeImmediate startFlexible hours
Susannanunn
Kernersville, NC2 days ago $50k - $75k
Account Manager - State Farm Agent Team Member As Account Manager - State Farm Agent Team Member for Rick Babusiak - State Farm Agent... ...and sell policies to both cold and warm leads. Qualifications Experience in insurance sales or account management preferred. Leadership...Flexible hours- ...Overview: We are seeking a motivated and coachable Sales Team Member to join our team. This role is ideal for someone who enjoys building... ...in a team environment Previous sales or customer service experience is a plus What We Offer: Competitive base salary plus commission...Base plus commissionWork at office
- Tractor Supply Company in Clemmons, NC is seeking a Team Member to interact with customers and teammates, support selling initiatives, and perform duties while delivering a Legendary Customer Experience. No experience required; a high school diploma is preferred. Responsibilities...
- ...deep anchored in a longstanding commitment to doing right by our members and the communities we serve. Every role within our... ...Additional duties as assigned. Requirements Two years teller experience. One-year Fiserv DNA teller system experience. Ability to...Live out
$60k - $80k
...Insurance Account Position - State Farm Agent Team Member Full Time in Kernersville, NC Responsive recruiter Replies within 24 hours... ...Qualifications Excellent communication and relationship-building abilities. Experience in sales or customer service preferred. Goal-oriented and...Full timeFor contractorsFlexible hoursSootsinsurance
Kernersville, NC3 days ago$60k - $80k
...Insurance Account Position - State Farm Agent Team Member As a State Farm Agent Team Member, you will drive growth and success for our... ...Excellent communication and relationship-building abilities. Experience in sales or customer service preferred. Goal-oriented and motivated...For contractorsWork at officeFlexible hoursState Farm Agent
Kernersville, NC2 days ago$35k - $45k
.... Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive salary plus commission/bonus, paid time off (vacation and personal/sick days), flexible hours, growth potential/opportunity...For contractorsWork at officeFlexible hours$60k - $80k
...Insurance Account Position - State Farm Agent Team Member As a Insurance Account Position - State Farm Agent Team Member with Elizabeth... ...communication and relationship-building abilities. Experience in sales or customer service preferred. Goal-oriented and motivated...For contractorsWork at office- ...commitment to success each and every day. As an Agent Team Member, you will receive hourly pay and growth potential/opportunity for... ..., proactive in problem solving, dedicated to customer service, experience in a variety of computer applications, particularly Windows,...Hourly payPart timeFor contractorsWork at office
- ...questions and manage sales transactions while ensuring a well-stocked store. Ideal candidates should have previous customer service experience and strong organizational skills. The role requires frequent lifting and excellent interpersonal skills. Join us to provide a...Part time
- CarMax Business Services in Winston-Salem, NC, is seeking a dedicated Customer Service Associate to enhance the customer experience by guiding them through the sales process and handling administrative tasks. Ideal candidates will thrive in a high-energy office, possess...Work at office
- Future Opening: Customer Relations Representative - State Farm Agent Team Member Position Overview Looking for a part‑time job that provides meaningful... ...in problem solving. Dedicated to customer service. Experience with a variety of computer applications, particularly...Hourly payPart timeFor contractorsWork at office
$60k - $80k
...Account Representative - State Farm Agent Team Member As Account Representative - State Farm Agent Team Member for Elizabeth Soots - State Farm Agent... ...skills. Detail-oriented and able to multitask. Experience in customer service or sales preferred. Compensation...For contractorsWork at office- ...is searching for a competitive Account Representative who assists and advises customers on their... ...Representative - State Farm Agent Team Member, your knowledge of insurance products... ...State Farm Customer Service experience required Successful track record of meeting...Hourly payWork at office
Susannanunn
Kernersville, NC5 days ago $19 - $23 per hour
...is searching for a competitive Account Representative who assist and advised customers on their... ...Representative - State Farm Agent Team Member, your knowledge of insurance products... ...QUALIFICATIONS: State Farm Customer Service experience required Successful track record of...Hourly payFor contractorsWork at officeImmediate startState Farm
Kernersville, NC2 days ago$70k - $100k
...Wildlife Outside Sales Representative Critter Control Operations is seeking a motivated and... ...within 30 days of start date Proven experience in outside sales, preferably in a... ...interact effectively with clients and team members Join us in making a positive impact...$80k - $200k
...NFIB Membership Sales Representative Do you believe small businesses are the heartbeat of... ...and performance-based rewards Sales experience is helpfulbut not required. Many of our... ...capitals. We are a nonprofit, nonpartisan, member-driven organization and the most...Local area- ...-Salem is seeking a sales consultant to represent our growing brand. Come join our talented... ...Valid driver's license Prior sales experience a plus but not required Modern Toyota... ...subject Team Player Works well as a member of a group Innovative Consistently...Flexible hours
$88k - $160k
...significant unmet need for patients and caregivers. As a founding member of a newly established sales organization, the individual will... ...over time to meet business requirements. Your Skills and Experience Any equivalent combination of education, training, and/or experience...Full timeWork at officeLocal areaFlexible hoursNight shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Member Experience Representative. Be the first to apply!
- representative Winston Salem, NC
- manufacturers representative Winston Salem, NC
- work from home chat representative Winston Salem, NC
- quality control representative Winston Salem, NC
- phone representative Winston Salem, NC
- technical representative Winston Salem, NC
- chat representative Winston Salem, NC
- beverage representative Winston Salem, NC
- cash application representative Winston Salem, NC
- construction control representative Winston Salem, NC