Vice President - Business Operations

Join us at Chase and make a real impact every day for your customers, your community, and yourself. Build your career on our strong foundation and help shape what’s next—for you and for us.

As a Business Operations Vice President in Commercial & Investment Bank - Payments and Global Banking Technology, you will operate in a dynamic environment to guide operational strategy Responsibilities include maintaining an inventory of operational cadences, strategic alignment of payment technology initiatives, executive level reporting and communications, and collaborating with key partners to develop strong business cases. You will engage stakeholders to gain alignment and secure product commitment to move projects into execution. In this role, you will champion operational excellence, putting customers and the firm's interests at the forefront of every decision and strategic alignment.

Job responsibilities

• Foster a collaborative, high-performance way of working across cross-functional partners in a fast-paced environment, aligning with JPMorgan Chase values and strategic objectives.
• Maintain a detailed inventory of operational opportunities with clear prioritization criteria.
• Establish and coordinate appropriate working groups for each opportunity, as needed.
• Communicate concise, transparent status updates to key stakeholders and senior leadership.
• Identify risks and roadblocks early; escalate to the appropriate leadership within Stability and Resiliency, and partner Operations areas; recommend mitigation plans.
• Ensure decisions and trade-offs consistently prioritize customer outcomes, operational risk management, and the firm’s long-term interests.

Required qualifications, capabilities, and skills

• Minimum of 5 years of experience in operations management
• Proven track record of leading in a complex, fast-paced environment
• Strong analytical and problem-solving skills, with the ability to develop and present robust business cases
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Demonstrated ability to manage multiple priorities and deliver results under tight deadlines

• Maintain data quality controls: reconcile sources, validate definitions/logic, investigate breaks, and document root cause + remediation steps.

• Build and refresh standardized dashboards/KPI packs; ensure metric definitions and methodologies are consistent and audit-ready.

• Draft and operationalize communications (nudges/reminders, manager enablement notes, FAQs) using approved templates and tracking outcomes.

• Maintain learning/Guidebook content updates (slides/job aids/quick guides) and enforce formatting/clarity standards so content stays practical and current.

• Prepare polished PowerPoint materials for senior stakeholders (weekly/monthly updates, operating reviews, metrics readouts); ensure storyline, accuracy, and “ready to send” formatting.

• Identify operational issues, recommend pragmatic solutions, and support implementation of fixes (process improvements, automation steps, and controlled use of LLM-enabled workflows where applicable).

Preferred qualifications, capabilities, and skills

• Broad base of Commercial and Investment Bank (CIB) knowledge, including business, operations, and/or technology is preferred
• Comfortable challenging the status quo and getting stakeholder buy-in to proposed solutions
• High level of ownership and drive; self-starter with relentless focus on execution and self-improvement
• Record of developing and nurturing an open, collaborative, and enabling team culture
• Familiarity using JIRA, JIRA Align, FIGMA, Lucid Boards
• Preferred experience supporting more than one CIB Operations Function/Line of Business.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.