IT Solution Delivery Lead

IT Solutions Delivery Lead – Medical Affairs/R&D Applications

Location: San Rafael, CA (Open to Remote)

7-month W2 Assignment (potential to extend / convert)

Pay Rate: $80–83/hour

A leading biotechnology company focused on developing therapies for patients with serious rare genetic diseases is seeking an IT Solutions Delivery Lead to support Medical Affairs and R&D-facing applications. This role will help deliver, enhance, and support validated enterprise systems while partnering closely with IT leadership, business stakeholders, QA/CSV teams, and external vendors. The ideal candidate will have experience supporting regulated Pharma/Biotech systems, managing SaaS vendors, coordinating validated system delivery, and evaluating next-generation technology, including AI-enabled solutions.

Key Responsibilities

• Support application lifecycle activities, including enhancements, upgrades, issue resolution, and user experience improvements.
• Coordinate with vendors and internal teams on tickets, SLAs, escalations, and timely resolution.
• Support system governance, documentation, change control, and compliance readiness.
• Assist with implementation and upgrade projects using SDLC best practices.
• Partner with QA/CSV on validation planning, traceability, testing evidence, and UAT coordination.
• Maintain project artifacts, RAID logs, action items, milestone tracking, and status updates.
• Help evaluate AI-enabled vendor solutions with consideration for compliance, security, privacy, scalability, and operational fit.
• Support operational administration, access requests, incidents, enhancements, reporting, and system health scorecards.

Required Qualifications

• Bachelor's degree in a technical discipline or equivalent experience.
• 5+ years of experience in IT solution delivery, system ownership, business analysis, or enterprise application support.
• Experience in regulated/validated environments, including QA/CSV partnership and change control.
• Strong vendor management experience with SaaS providers, integrators, and support partners.
• Experience supporting Medical Affairs, Clinical, or R&D systems within Pharma/Biotech.

Preferred Qualifications

• Hands-on experience with generative AI/LLM tools, prompt engineering, and output evaluation.
• Experience assessing AI-enabled vendor solutions for regulated business use.
• Familiarity with Pharma/Biotech platforms, data flows, reporting tools, dashboards, and integrations.
• Experience supporting lightweight AI evaluations, human-in-the-loop review, and regulated use cases.

Please submit your resume in Word or PDF format to be considered.