Embroidery Service Manager

Job Description Job Description ADMINISTRATION
Maintain a production schedule & processing of orders as required by due dates
Maintain folders on each design with detailed information as to thread colors used on various colors of garments, hooping location, fonts & size of text used for names, emb fees charged, etc
Train & Implement more efficient procedures & look for new products to improve our embroidery processes & quality of embroidery
At the end of each day, check to see what orders were finished, what new orders came in, any rush orders received & plan the production schedule for the next day.

PRODUCTION
Staging - remove all plastic bags, clips, tissue paper etc from garments, sort by size & colors & lay out on table to be ready for hooping
Provide design/emb machine production sheets for thread color sequences to be entered into emb machine
Set up for production of names, flight patches, guidons, etc.
For maximum efficiency, orders should be reviewed & prepared ahead of time so when machine is finished running the current order, the next order has been prepared & is ready to start.
Running of specialty products/orders on emb machines
Flight patches, names for backs of hats, names on garments, pennants ordered, function badges, etc
Isabel handles: Name tapes, helmet bands, etc.

QUALITY ASSURANCE
Quality control/inspection of items prior to packing
Remove excess backing & stray threads from garments after embroidery completed
Fold & pack embroidered items by size & arrange in an organized manner to increase the perceived value to the customer
Provide sew outs for customer approvals

SALES STAFF SUPPORT
Provide stitch count quotes
Advise on embroidery fees based on quantities ordered
Checking orders for all necessary information needed-if missing information, check with sales person for missing information needed

MAINTENANCE
General maintenance on emb machines (daily oiling & cleaning)
Schedule repairs on emb machines with technician when needed (Ken Evans)

PROCUREMENT
Email digitizing company detailed instructions for new designs
Receiving of embroidery products & supplies to fill orders –verify that quantities, colors, sizes, styles, etc. match what is listed on the orders