Office Services Associate (Repro)

Job Description

Job Description

We are looking for an Office Services Associate (Repro) to support daily back-office operations for a client site. This is a Contract position focused on document production, mail handling, and related office services in a fast-paced, detail-focused environment. The ideal candidate brings strong customer service, sound judgment, and the ability to manage time-sensitive requests with accuracy and discretion.

Responsibilities:
• Maintain accurate service records and confirm all required job details are complete before starting assignments.
• Handle day-to-day reprographics, document intake, scanning, copying, and mailroom activities in line with established service standards.
• Sequence and prioritize incoming work to ensure deadlines are met for receipt, production, and delivery.
• Communicate proactively with clients and leadership regarding turnaround times, workload changes, or issues affecting completion.
• Resolve routine copier, scanner, and mail equipment issues and escalate more complex problems when necessary.
• Check completed work for quality, accuracy, and presentation, including reviewing output produced by team members when needed.
• Replenish paper, toner, and other production materials while using supplies carefully and efficiently.
• Follow client-site and company policies, including confidentiality, safety, and workplace expectations.• High school diploma or equivalent education.
• At least 1 year of office services experience, ideally within a legal, financial, or large corporate setting.
• Working knowledge of copy, scanning, mailroom, and general administrative support processes.
• Strong customer service and communication skills with the ability to work effectively across diverse teams and client groups.
• Excellent organization skills and close attention to detail in handling high-volume work.
• Ability to manage confidential information appropriately and make sound decisions within established guidelines.
• Comfortable working under pressure, standing for extended periods, lifting up to 50 pounds regularly, and working overtime when needed.
• Familiarity with document scanning, mail services, and multi-line phone support is preferred.