Lead Medical Coordinator (Bilingual)

Job Description

Job Description

About us

Dynamic Service Solutions (DSS) is a mission-driven organization partnering with federal and local agencies to deliver high-quality human services, staffing, and program support nationwide. We are committed to excellence, innovation, and compassionate service.

We’re seeking compassionate professionals to join our Children First Residential Care Program, where you’ll provide trauma-informed, culturally responsive care in a safe and supportive environment. Your work will help children move toward stability and family reunification. If you are passionate about serving vulnerable populations and want to make a meaningful impact, we invite you to join our mission-focused team.

Many roles require fluency in English and Spanish. Explore opportunities in our Career Center and make a difference where it matters most. 

Job Summary:

The Lead Medical Coordinator (LMC) is responsible for guiding and ensuring the quality of medical services, treatment, and/or interventions provided to Unaccompanied Children (UC) in the program in collaboration with the contracted physicians. Lead Medical Coordinator is the key monitor of patients' health through observing and assessing their records, symptoms, and reactions to treatment and care. They often have extensive interaction with the UC as well, guiding and instructing them in aftercare measures. The LMC is devoted to the delivery of medical care with the emphasis on disease prevention and health maintenance while ensuring compliance with State licensing, Office of Refugee Resettlement (ORR), and all policies and procedures implemented by CFRC.

Essential Functions: 

1. Responsible for overseeing health services as well as coordinating the provision of timely, appropriate health services for children in care. 
2. Supervise Medical Coordinators and Medical Assistants by providing appropriate staff training on medical, dental, and public health topics relevant to pediatric, adolescent, and migrant health. 
3. Responsible for developing and maintaining policies and procedures for confidential health record management, triage of health concerns, medical emergency response, environmental health and safety, and post-release health care planning/care coordination. 
4. Responsible for assessing, facilitating, and monitoring all components of the medical services department and staff, including QA of medical program including auditing of electronic medical records. 
5. Overseeing and management of all diagnostic filing, electronic, scans and hard copy documentation to the current chart.
6. Compile, record, process, and maintain client medical records in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health services department. including but not limited to results, physician appointments and follow ups. 

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Qualifications and Requirements

Education/Work Experience: 

Level: Minimum of 1 year of employment in public health or a healthcare setting with demonstrated experience in care coordination, health administration, or direct clinical care.

1. Licensed Registered Nurse (RN) with a Bachelor’s OR Higher health-related qualification (e.g. Physician Assistant, Nurse Practitioner).
2. Pediatric experience is preferred.

Equivalent Education: 

N/A

Work Location:

Houston, TX 77033

Foreign Language Requirement:

Bilingual (English/Spanish)

Working Conditions/Physical Effort:

The Lead Medical Coordinator is required to maintain a flexible, organized, and efficient work schedule and is subject to work extended hours, weekends, and be on-call.

Work is performed mostly in an office setting. Some overnight travel; public speaking, evening and weekend work are the requirements of the position. Regular computer work is also required. While performing the duties of this job, the employee is required to stand; walk; sit; finger, handle, or feel objects, or controls; reach; climb stairs; balance; stoop, kneel, or crouch; talk and hear. The employee must occasionally lift and/or move up to twenty-five (25) pounds. Are exposed to diseases or infections on a daily basis. Always wear masks or rubber gloves to protect themselves and their patients from disease. Usually work indoors. Work very near patients and doctors. They come into physical contact with patients throughout the day. Usually wear a uniform or lab jacket. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The physical demands and work environment characteristics described above are representative of the physical capabilities that must be met by an employee and the working conditions that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

What We Offer

• Competitive salary.
• Benefits package medical, dental, vision, HSA, DCFSA and 401 K retirement plan. Life and Disability Plans and other supplemental plans. Student Loan Assistance plan.
• Paid time off, holidays, and sick leave.
• Professional development opportunities; ongoing training in best practices, and leadership.
• Mission-driven work in a collaborative, supportive team.

Why Join DSS

Our people are our greatest strength while empowering communities through compassion, structure, and service . We are committed to supporting your professional growth through ongoing training, mentorship, and clear pathways for advancement. We actively promote and encourage team members to apply for internal opportunities, helping you build a long-term career while expanding your skills and leadership potential. When you join DSS, you become part of a supportive organization that invests in your development and values your impact.

We participate in E-Verify.

Equal Employment Opportunity

Dynamic Service Solutions is an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, national origin, marital status, disability, age, military/veteran status, parental status, or other non-merit factors. Dynamic Service Solutions is also committed to complying with all fair employment practices regarding citizenship and immigration status.