Account Manager - Manufacturing

Job Description

Job Description

The Customer Support Representative will serve as a key liaison between customers and Amphenol FCI, supporting day-to-day order management and service needs. This role works collaboratively with Field Sales, Product Marketing, and internal operations teams to ensure customers receive accurate information, timely responses, and an exceptional service experience. This is an excellent opportunity for an early-career professional looking to grow within a global manufacturing environment.

Key Responsibilities

Customer Communication & Support

• Provide timely and accurate information to customers regarding pricing, product availability, lead times, and order status.
• Respond to customer inquiries professionally via email and phone while demonstrating strong service orientation.
• Order Processing & Management
• Receive and process customer orders accurately and efficiently through internal order management systems.
• Review product, shipping, and documentation requirements and coordinate with internal teams to ensure on-time delivery.
• Access customer portals as needed to retrieve orders or provide updates.

Coordination & Issue Resolution

• Monitor daily status of orders, including late or held orders; proactively identify solutions such as expedited shipping or product alternatives.
• Work with Finance and customer contacts to help resolve invoice discrepancies or outstanding receivables.
• Collaborate closely with Field Sales and Product Marketing to escalate issues and support customer needs.

Data Accuracy & Maintenance

• Maintain customer master data, cross-references, and shipping details to ensure accurate records.
• Support reporting and tracking of on-time delivery performance for key accounts.

Team Collaboration & Customer Experience

• Utilize internal resources effectively to meet or exceed customer expectations.
• Represent the Customer Service team and Amphenol professionally with a positive, customer-focused approach.

Qualifications & Requirements

Education & Experience

• Associate degree in Business, Communications, Supply Chain, or a related field preferred.
• 12 years of experience in customer service, order management, sales support, or administrative rolespreferably in a manufacturing or technical product environment. Recent graduates with relevant internships or strong customer-facing experience are encouraged to apply.

Skills & Competencies

• Strong verbal and written communication skills with a pleasant, professional phone manner.
• High attention to detail, strong follow-through, and the ability to manage multiple priorities.
• Comfortable working with data, reports, and basic problem-solving.
• Proficient with MS Office (Word, Excel, Outlook); experience with ERP/order management systems a plus.
• Ability to learn technical product information and navigate cross-functional communication.

Preferred (Not Required)

• Experience in demand planning, supply chain, inventory management, or similar functions.
• Prior experience in manufacturing, electronics, or industrial environment.

#LI-YR1