Director of Community Management

Job Description

Job Description

COMMUNITY ASSOCIATION MANAGER (HOA Manager)

OVERVIEW

Our client is looking for a dynamic Director of Community Management to join their expanding team. In this position, you will be responsible for aligning Community Managers with the mission and strategic vision of the company. You will be collaborating and communicating with employees, boards, vendors, attorneys, and residents.

WHAT YOU'LL DO

• Responsible for client retention and satisfaction.
• Responsible for staff planning, decision-making, facilitating and process improvement.
• Provides regular performance feedback, develops subordinates’ skills and encourages growth.
• Delegates work assignments, gives authority to work independently, sets expectations and monitors delegated activities.
• Advise team members and clients on financial strategies and other financial decisions
• Ability to review and assess clients' assets, liabilities and overall financial conditions
• Ability to effectively manage teams
• Develop RFP and Scope of works for projects
• Assist Board of Directors with action items and to do-lists
• Attend and Conduct Board of Director meetings
• Quality control supervision over all manager activities

WHY YOU MATTER

• Dedication to Your Residents – working to exceed their expectations and maintain the association to the company's high standards
• Dedication to the Vision – striving to exceed expectations, always being a team player, and persisting until the job is done.
• Dedication to Your Team – you roll up your sleeves and assist team members—no job is “above/below your pay grade”

WHAT IT TAKES

• 4-6 years’ experience managing single-family communities and condominium associations
• Strategic thinking and visionary leadership
• Ability to motivate a workforce
• Ability to build and maintain relationships
• Effective management and delegation
• Effective decision-making skills
• PR and Presentation skills
• Understand a multi-faceted business operation
• Negotiation skills
• Creative problem solving and conflict resolution
• Strong financial acumen
• Ability to deliver 5-star customer service to the Board and the residents
• Strong analytical and critical thinking skills
• Must be proficient with Microsoft Excel
• Excellent written and verbal communication skills