Online Customer Service Position | Full Training Provided

Online Customer Service Position - Full Training Provided

AO | Globe Life | 100% Work From Home | Entry Level | Training & Mentorship Provided

Work Arrangement: 100% Remote / Work From Home
Location: U.S.-Based Applicants
Experience: Entry Level | No Insurance Experience Required
Schedule: Flexible
Compensation: Commission-Based | Weekly Pay | Performance Bonuses
Training: Comprehensive Training | Licensing Guidance | One-on-One Mentorship

Honor Service. Support Families. Build Your Future From Home.

Do you have a heart for helping people?

Maybe you come from a military family, have experience serving customers, or simply want a career where your communication skills and work ethic can make a meaningful difference.

AO | Globe Life is expanding our virtual team and seeking motivated, compassionate, and service-oriented professionals to join us as Remote Benefits Specialists.

You'll work virtually with individuals and families, including veterans, union members, association members, and other working families, helping them understand available benefits and financial-protection options.

This opportunity combines:

Customer Service + Client Support + Benefits Education + Relationship Building + Consultative Insurance Sales

No previous insurance experience is required.

We provide structured training, licensing guidance, mentorship, and ongoing professional development to help motivated candidates learn the business.

✓ 100% Remote / Work From Home
✓ Entry Level – No Insurance Experience Required
✓ Qualified Client Opportunities Provided
✓ No Traditional Cold Calling
✓ No Lead Purchasing Required
✓ Weekly Commission-Based Pay
✓ Performance Bonuses
✓ Flexible Scheduling
✓ One-on-One Mentorship
✓ Renewal & Residual Income Opportunities
✓ Leadership & Career Advancement

A Career Built Around Service

Many people are drawn to careers where they can help others while continuing to grow personally and professionally.

For individuals with military or veteran-family backgrounds, values such as service, commitment, accountability, discipline, and responsibility may already be deeply familiar.

This opportunity offers a way to bring those qualities into a professional environment while helping individuals and families better understand options designed to protect their financial future.

A military or veteran-family connection is not required.

We welcome applicants from all backgrounds who share a genuine interest in helping others and developing a long-term career.

What You'll Do

Support Individuals & Families

As a Remote Benefits Specialist, you'll meet with clients through scheduled virtual appointments and provide professional, personalized assistance.

Responsibilities may include:

• Conduct scheduled Zoom and phone appointments

• Connect with individuals and families interested in available benefits

• Ask questions to understand client needs and priorities

• Listen carefully to questions and concerns

• Provide clear and professional explanations

• Answer questions regarding available benefits and coverage

• Assist eligible clients with applications and enrollment

• Conduct applicable policy and benefit reviews

• Help with beneficiary-related service needs

• Follow up consistently with prospective and existing clients

• Maintain accurate digital records

• Provide ongoing customer support

• Build long-term relationships through dependable service

️ Benefits Education & Financial Protection

Once appropriately licensed, you'll help clients understand available life, accident, and supplemental health insurance options .

Responsibilities may include:

• Conducting virtual benefit consultations

• Identifying individual and family protection needs

• Explaining coverage features

• Helping clients compare available options

• Answering questions in clear, easy-to-understand language

• Providing needs-based recommendations

• Assisting with applications

• Guiding clients through enrollment

• Helping complete required documentation

• Assisting with beneficiary information

• Providing continued service after enrollment

Our approach centers on education and relationships.

The goal is to help clients understand their choices and make informed decisions—not rely on high-pressure sales tactics.

Qualified Client Opportunities – No Traditional Cold Calling

Spend more time helping people and less time searching for prospects.

Representatives have access to qualified client opportunities, including individuals and families interested in receiving information about available benefits .

No lead purchasing is required.

Your focus is on:

Connect → Listen → Understand → Educate → Recommend → Enroll → Support

100% Remote / Work From Home

Build your career from home while remaining connected to clients, mentors, teammates, and leadership.

Your virtual work environment may include:

• Zoom client consultations

• Phone appointments

• Digital enrollment systems

• Online training

• Virtual coaching

• Team meetings

• Client follow-up

• Professional-development sessions

No daily commute. No traditional office requirement.

Remote work offers flexibility, but successful representatives also demonstrate consistency, accountability, organization, and self-discipline .

⏰ Flexible Scheduling

You'll have opportunities to organize your schedule around your personal and professional responsibilities while maintaining the availability necessary to serve clients and pursue performance goals.

This type of environment can be a strong fit for individuals who value:

• Independence

• Flexibility

• Goal-oriented work

• Professional growth

• Remote collaboration

• Performance-based advancement

Weekly Commission-Based Compensation

This is a commission-based independent contractor opportunity , not a guaranteed hourly or salaried customer-service position.

Compensation opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Renewal income

• Residual income opportunities

• Leadership compensation for qualifying representatives

• Recognition incentives

• Additional performance-based rewards

Uncapped Commission Potential

There is no predetermined earnings ceiling on commission production.

Your earning potential is influenced by your:

• Activity

• Consistency

• Client appointments

• Production

• Performance

• Results

Individual earnings vary and income is not guaranteed.

No Experience? We'll Help You Learn.

Previous insurance experience is not required .

We provide training and professional development that may include:

• Structured virtual onboarding

• Insurance licensing guidance

• Product and benefits education

• Customer-service development

• Client communication skills

• Relationship-building techniques

• Consultative sales training

• Virtual presentation development

• Enrollment systems and procedures

• One-on-one mentorship

• Weekly coaching

• Virtual workshops

• Leadership development

• Ongoing professional education

We value work ethic, professionalism, communication skills, coachability, dependability, and willingness to learn as much as previous industry experience.

Insurance Licensing

You do not need to already have an insurance license to apply.

Because representatives discuss and enroll clients in insurance products, candidates must obtain the appropriate state Life & Health Insurance License before conducting activities that require licensure .

Licensing guidance and support are provided.

❤️ Professional Support & Qualifying Programs

Qualifying representatives may have access to:

• Medical insurance reimbursement opportunities

• Company-supported life insurance

• Accidental Death Benefit coverage

• Union representation where applicable

• Renewal and residual income opportunities

• Professional coaching and mentorship

• Leadership-development programs

• Virtual business technology and resources

Eligibility, qualification periods, performance requirements, and other applicable conditions may apply.

Recognition & Performance Incentives

Strong performance may create opportunities to qualify for:

• Performance bonuses

• Company-sponsored incentive travel

• Leadership conferences

• Professional-development events

• Achievement awards

• Team recognition

• Performance contests

• Additional career-development opportunities

Performance and qualification requirements apply.

Career & Leadership Growth

Your first role does not have to be your final role.

Representatives who demonstrate strong performance, professionalism, consistency, initiative, and leadership potential may pursue opportunities such as:

Benefits Specialist → Client Advisor → Trainer/Mentor → Team Leader → Management → Advanced Leadership

As you develop, additional opportunities may include:

• Training new representatives

• Mentorship

• Coaching

• Recruiting

• Team development

• Performance accountability

• Leadership communication

• Business development

Advancement is based on performance and professional development—not simply tenure.

Leadership opportunities are earned and are not guaranteed.

Who We're Looking For

You may be a strong fit if you:

• Genuinely enjoy helping people

• Communicate clearly and professionally

• Build trust and relationships easily

• Are a strong active listener

• Approach challenges with a problem-solving mindset

• Are positive and dependable

• Take personal accountability seriously

• Can organize your time effectively

• Are comfortable learning new technology

• Can work independently from home

• Enjoy collaborating with a virtual team

• Are coachable and receptive to feedback

• Are goal-oriented and motivated by achievement

• Want opportunities to grow professionally

• Are committed to ethical, client-focused service

Experience That Transfers Well

Previous experience in any of these areas may transfer well:

Customer Service • Military Service • Veteran Support • Healthcare • Hospitality • Retail • Education • Administrative Support • Banking • Call Centers • Client Relations • Financial Services • Account Management • Recruiting • Sales

Previous insurance experience is not required.

Entry-level applicants, veterans, military-family members, recent graduates, experienced customer-service professionals, and career changers are encouraged to apply.

Minimum Requirements

Applicants must:

• Be at least 18 years of age

• Be physically located within the United States

• Be legally authorized to work in the United States

• Have access to a reliable computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional home workspace

• Be comfortable using Zoom and web-based applications

• Be comfortable communicating with clients by phone and video

• Be willing to complete required training

• Be willing and able to obtain the appropriate state Life & Health Insurance License

Fully Virtual Interview Process

Qualified applicants will first complete a brief career overview covering:

• Position responsibilities

• Customer-service expectations

• Benefits consultations

• Commission-based compensation

• Insurance licensing requirements

• Qualified client opportunities

• Training and mentorship

• Career and leadership development

Candidates interested in moving forward will then have the opportunity to participate in a live virtual Zoom interview with our hiring team.

The entire hiring process is completed remotely.

Ready to Turn Service Into a Career?

Whether you come from a military family, customer-service background, helping profession, or an entirely different career path , what matters most is your willingness to learn, serve others, and grow.

If you're looking for a fully remote entry-level opportunity where you can support working families, develop valuable professional skills, receive ongoing mentorship, and create long-term earning and advancement opportunities through your performance, we'd like to hear from you.

Apply today to be considered for our Fully Remote Entry-Level Customer Service / Remote Benefits Specialist opportunity with AO | Globe Life.

Honor Service. Support Families. Work From Home. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.