General Manager

Job Description

Job Description

Collision Center Manager

At Key Collision , our people come first—always. Our continued success is driven by a culture-focused, highly trained team of professionals who take pride in delivering exceptional repair quality and outstanding customer experiences. We believe strong leadership is the foundation of a successful collision center, and we are looking for an experienced manager who shares that philosophy.

At Key Collision, growth is not just encouraged—it is expected. We actively promote from within, and many of our current leaders began their careers in entry-level roles. If you are looking for a long-term opportunity with a company that invests in its people, this is the place to make an impact and grow your career.

Position Overview

The Collision Center Manager is responsible for the overall leadership, performance, and day-to-day operations of the body shop. This role requires proven collision center management experience and a strong ability to lead teams, drive production, and deliver operational and financial results while maintaining exceptional customer satisfaction.

Key Responsibilities

• Oversee and coordinate all aspects of body shop operations and production workflow

• Provide strong leadership and direction to all team members at the location

• Manage staffing, scheduling, workload distribution, and performance management

• Recruit, train, develop, and retain top-performing collision repair professionals

• Drive business performance to meet or exceed operational and financial objectives

• Develop, monitor, and report on key performance metrics including revenue, profitability, cycle time, and efficiency

• Build, maintain, and grow strong customer relationships and repeat business

• Handle customer concerns promptly, professionally, and with a solutions-focused approach

• Communicate company policies, procedures, and departmental goals clearly and consistently

• Ensure compliance with all safety standards and operational procedures

• Represent Key Collision with a high level of professionalism to employees, customers, and partners

• Perform other duties as assigned

Required Qualifications

• 3–5 years of proven Collision Center or Body Shop Management experience (required)

• Working knowledge of CCC estimating and management systems

• Strong understanding of estimating processes, body repair operations, and paint procedures

• Knowledge of modern vehicle technologies and mechanical operations

• Proficient computer skills with the ability to analyze and manage performance data

• Process-driven, detail-oriented, with excellent time-management skills

• Strong verbal and written communication abilities

• Exceptional customer service skills with a professional, confident demeanor

• Ability to build and maintain effective working relationships with customers, vendors, and employees

• Valid driver’s license

Benefits & Compensation

• Competitive compensation based on experience

• Medical, dental, and vision insurance

• Paid vacation and personal time

• 401(k) retirement plan with employer match

• Life, disability, cancer, and accidental insurance coverage

If you are an experienced collision center leader looking to take the next step with a growing organization that values its people and promotes from within, Key Collision offers the opportunity to lead, grow, and make a lasting impact.