IT Field Support Technician

Job Description

Job Description

About Our Company:

Delmock Technologies, Inc. (DTI), is a leading HUBZone business in Baltimore, known for delivering sophisticated IT (Information Technology) and Health solutions with a commitment to ethics, expertise, and superior service. Actively engaged in the local community, DTI creates opportunities for talented residents while maintaining a stellar reputation as an award-winning contractor, earning accolades like the Government Choice Award for IRS (Internal Revenue Service) Systems Modernizations.

Location: Laurel, MD 20707. This role is on-site, Monday through Friday.

Role:

Delmock Technologies, Inc. is seeking an IT Field Support Technician to operate and maintain computer systems and networks to ensure End-Users receive effective IT Services.

Responsibilities:

• Serving as the first point of contact for IT support.

• Installing, configuring, and maintaining software and hardware components of computer and network systems.

• Diagnosing and troubleshooting software and hardware issues.

• Troubleshooting challenges with computers and network devices.

• Repairing and replacing damaged computer and network components.

• Ensuring the security of clients and server computers by installing and upgrading antivirus and firewall software.

• Maintaining and updating technical documentation regularly.

• Testing new hardware and software before full-scale installation.

Minimum Requirements:

• High school diploma or equivalent.

• 2 years of experience working in IT.

• Experience with Active Directory, Windows OS, SCCM, and SITIL Methodologies.

• Strong customer service skills.

Preferred/Nice to Have Skills:

• Associate’s degree in an IT related field.

• 1 year of experience with computer hardware repair.

• 1 year of experience with technical support.

• 1 year of experience with software troubleshooting.

Clearance:

• Able to pass a background check.

Recently ranked as high as #3 among HUBZone Companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to top-ranking Federal and State Commissionaires project support teams.

At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Join our talented team and be part of a company that values both professional excellence and community impact. Explore the exciting career opportunities awaiting you at DTI!

DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.