Commercial Customer Service Representative

Job Description

Job Description

Join a well-established Chattanooga manufacturing organization that values exceptional customer service, teamwork, and operational excellence. This is an outstanding opportunity for a customer-focused professional who enjoys building relationships, solving problems, and ensuring customers receive a seamless experience from quote to delivery.

As a Customer Service Representative, you'll serve as a key point of contact for commercial customers while partnering with sales, operations, logistics, and other internal teams to ensure orders are processed accurately and efficiently. If you thrive in a fast-paced environment, enjoy juggling multiple priorities, and take pride in delivering outstanding service, we'd love to hear from you.

What You'll Do:

Manage customer orders from entry through fulfillment, ensuring accuracy and timely processing.

Prepare quotes for existing customers and coordinate more complex requests with the appropriate internal teams.

Serve as the primary contact for day-to-day customer inquiries, providing responsive, professional service and proactive communication.

Collaborate with sales, operations, logistics, and other departments to resolve issues and keep orders moving smoothly.

Maintain accurate customer and order information within the company's CRM and other business systems.

Track customer requests, provide status updates, and ensure follow-through on outstanding items.

Identify opportunities to improve processes while delivering a positive customer experience.

What We're Looking For:

Previous experience in customer service, account management, inside sales support, or order processing.

Strong Microsoft Excel skills and the ability to quickly learn and navigate multiple software systems.

Excellent verbal and written communication skills with a polished, professional demeanor.

Outstanding interpersonal skills with the ability to build positive relationships with customers and internal teams.

Highly organized with exceptional attention to detail and the ability to manage competing priorities.

A proactive, solution-oriented mindset with a commitment to providing exceptional customer service.

If you're looking for an opportunity to make an impact with a respected local manufacturer while working alongside a collaborative team, we'd love to connect with you.

• At least 2 years of experience in customer service, order processing, account support, inside sales support, or a related role.
• Background handling order entry and managing customer requests in a fast-paced business environment.
• Strong Microsoft Excel skills and confidence learning new software platforms and internal systems.
• Clear verbal and written communication skills with the ability to interact professionally with customers and internal teams.
• Excellent organizational skills, close attention to detail, and the ability to manage multiple priorities effectively.
• A proactive, problem-solving mindset with a strong commitment to delivering high-quality customer support.
• Experience managing inbound calls and customer correspondence in a service-focused setting is preferred.