Service Delivery Coordinator

Service Delivery Coordinator
Onsite - 5 days/week - Overland Park, KS
Temp to perm with the right candidate
We are looking for a Service Delivery Coordinator to join our team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization to advance the employee experience. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization.
***'s Business Enablement team consists of critical groups that help enable the organization's professionals, projects, and businesses to be as successful as possible. Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services.
Establish and maintain strong working relationships with internal clients throughout the organization
Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience
Assist with new hire and onboarding processes
Support the IT Software renewal and approval processes
Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively
Provide assistance and training for IT tools, equipment and systems
Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality.
Assess the needs of *** professionals and provide recommendations for service delivery improvements
Assist the Audio-Visual team with Microsoft TEAMS support
Assist with special projects within the department and team.


Minimum Required Skills:
The ideal candidate will be self-motivated with a positive customer service attitude with a focus on a positive employee experience.
Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.
The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously
4+ years related experience in an IT or administrative support role
Must be generally familiar with IT connectivity, systems and hardware
Willing to participate in occasional travel
Preferred Skills:
Hands-on experience with ServiceNow
History of successful process improvement implementations is a plus.
Must be able to work both independently or with a group
Occasional overtime and weekend work may be required.
Working knowledge of desktop IT systems