Shift Leader

Job Summary The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered, supporting restaurant profitability. Other responsibilities include managing operations, executing all Company policies, procedures, programs and systems, and ensuring compliance with all applicable laws and ethical business practices. Duties and Responsibilities Adheres to guidelines, techniques and expectations for each station, including dough management, accuracy, and proper portioning. Performs assigned workstation duties such as making quality products, follows all product preparation procedures and maintains established product holding times. Contributes to achieving the Company’s product goal. Meets the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in the TM handbook, including image, attendance, safety and security. Exemplifies Core Values, maintains a positive attitude, works well with others and adapts to change. Ensures adequate shift coverage for restaurants. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities such as MCE readiness, food/labor costs, restaurant cleanliness, within acceptable standards. Contributes to profit goals by staying within company guidelines and target goals, accurately utilizing the FOCUS System. Executes cash management duties. Assists in managing inventory levels, using company systems to minimize loss. Education, Experience & Certifications High School diploma or GED preferred. Serv‑Safe/Local or State Food Service Certification preferred. Previous restaurant shift lead experience preferred. Successful and stable employment history. Must be 18 years of age or older. Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, including nights, weekends, and as emergencies arise. Ability to successfully perform the job duties of all positions in the restaurant. Functional Skills Planning & Prioritization Communicates Effectively Process Improvement Core Competencies Customer Centric – Leveraging data and insights to craft customer experience. Results Driven – Focus on measurable outcomes, optimism, tenacity, and persistence. Continuous Improvement – Championing better outcomes through experimentation and challenging the status quo. Bias for Action – Courageously leading toward decisions and maintaining agility. Winning Together – Collaborating across functions to unlock potential. Papa John’s is an equal opportunity employer. This is a federal contractor that participates in the E‑Verify program to confirm employment eligibility and complies with all Right to Work requirements. #J-18808-Ljbffr Papa John's USA, Inc.