Manager, Premium Sales

Manager, Premium Sales

Cincinnati, OH

Job Title

Manager, Premium Sales

Department

Ticketing

Reports To

Director, Premium Hospitality and Business Development

Job Summary

The Manager of Premium Sales is responsible for generating revenue across all areas of the business, with a primary focus on premium sales. This includes FC Cincinnati suite inventory, hospitality offerings, and premium packages, while also selling full season equivalents and group ticket products. This position builds and maintains strong relationships with premium and non premium clients through high level sales and service and effective cross departmental collaboration. Responsibilities include prospecting, selling, and managing accounts across multiple product lines to drive consistent and sustainable revenue growth.

In addition, the position is responsible for maintaining accurate and timely CRM documentation, assisting with matchday events and premium hospitality execution, and supporting organizational initiatives as needed. Through consistent performance, professionalism, and leadership, this role will directly support the club's strategic revenue growth and long term success.

What You'll Do

• Achieve sales revenue goals through full suite lease sales, hospitality packages, suite sales for outside events in which FC Cincinnati controls inventory such as concerts and international soccer matches, as well as full season equivalents and group ticket products.
• Drive corporate sales outreach and customized presentations, negotiating contract terms with senior and C suite decision makers to achieve premium ticket revenue objectives.
• Build a book of business of single match premium accounts with the intent to renew and upsell clients.
• Ensure all client and prospect interactions are accurately documented in Salesforce and the ticketing system in a timely and consistent manner.
• Focus on single and multi game suite rentals, as well as season ticket and group packages across premium and reserve seat areas.
• Collaborate with Marketing, Special Events, Community Relations, BS&A and Ticket Operations to promote new ticket campaigns and ticket-based offerings.
• Support matchday operations, ticket fulfillment, and premium or hospitality initiatives to ensure a seamless client and guest experience.

What You'll Need

• High school diploma required, Bachelor's degree preferred OR
• 4+ years of comparable work experience in customer service or inside phone sales or related experience required.
• Strong computer skills including proficiency in Microsoft Office Suite. Experience using SeatGeek preferred

What You'll Bring

• Positive "Make it happen" attitude.
• Ability to develop productive and effective relationships with premium clients, using exceptional customer service.
• Strong team philosophy: proven ability to work positively, collaboratively, and professionally within a team and across an organization.
• An innovative approach and willingness to contribute creative solutions as challenges arise.
• Strong ability to multitask in a fast paced environment.
• Ability to work nights, weekends and holidays as required by FCC game schedules, premium and hospitality events.
• Strong oral and written communication skills.

Culture & Philosophy

• In the FC Cincinnati Sales and Service department, everything we do is guided by three principles: attitude, effort, and results.
• Attitude: How you show up every day. It's the positivity, professionalism, and willingness to learn that sets the tone not just for you, but for the entire team.
• Effort: The work you put in. It's making the extra call, staying disciplined, and doing the little things that add up to big results. Effort is completely within your control.
• Results: This is a results-driven business. The numbers don't lie, and our success is measured by how we perform together.
• Attitude, effort, and results define how we work, grow, and succeed together. We're looking for team members who bring positivity, dedication, and a results-driven mindset every day.

Why You'll Love FCC

• Generous paid time off and holiday time
• Option for one work from home day per week (by department and schedule)
• Medical, Dental, Vision, Life Insurance, 401k plan with company match
• Short-Term & Long-Term Disability Insurance
• Maternity & Paternity Leave and Family Building Benefit
• Employee Assistance Program and free subscription to the Calm App
• Discount off merchandise in the FCC team store
• Community volunteer opportunities
• Professional development and Frequent team building opportunities
• Employee recognition programs and referral programs
• Opportunity for complimentary staff tickets to home FC Cincinnati matches

About FCC

Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters' Shield the annual award given to the team with the most points in the regular season and clinched a spot in the 2023 MLS Playoffs for the second straight year. With a diverse ownership group with strong ties to Cincinnati, the club strives to unite the community both on and off the pitch through FCC Foundation, and its dedication to improving the lives of children through soccer and those in the West End Community. FC Cincinnati are committed to ongoing growth and recognizing the vital importance of company culture. The club's DNA code, created by the staff for the staff, is actively implemented every day. FCC have been recognized locally and nationally as one of Sports Business Journal's Best Places to Work in Sports 2023, named to the Honor List as one of "75 Great Sports Companies to Call Home."; on the Business Courier's Fast 55 as one of Greater Cincinnati's fastest growing private companies; and named to The Enquirer's Top Workplaces 2024.