ServiceNow Architect

Job ID: 31152705Company: Abbott LaboratoriesLocation: United States - Illinois - Abbott ParkJob Type: Full timeCategory: Information TechnologyIndustry: HealthcarePosted Date: 2026-06-08Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:Career development with an international company where you can grow the career you dream of .Free medical coverage for employees* via the Health Investment Plan (HIP) PPOAn excellent retirement savings plan with high employer contributionTuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.The OpportunityWe’re seeking a ServiceNow Platform Architect to provide technical leadership and strategic guidance for our ServiceNow ecosystem. In this role, you’ll align platform capabilities with business priorities while driving governance, innovation, and best practices across the organization.What You’ll Work OnCreate and maintain a comprehensive view of the current ServiceNow architectureAlign platform capabilities with business strategy and the ServiceNow roadmapLead the Platform Support Team in adopting technical best practices, policies, and proceduresConduct architectural analysis and assess impacts of new requirementsGuide and participate in the implementation of new platform enhancementsContribute to governance processes, including design review boards and steering committeesDevelop detailed technical solutions and documentation in collaboration with development teams and partnersLead technology evaluations, proofs of concept, and solution validationsOversee platform operations, service portfolio management, and demand management activitiesStay current on ServiceNow advancements and relevant integrated technologiesRequired QualificationsBachelor’s degree in Business, Computer Science, or a related discipline8+ years of experience in information technology4+ years of experience in IT Service Management (ITSM) and ITIL frameworksStrong expertise in ServiceNow architecture, platform security, and governanceHands-on experience with ServiceNow ITSM modules (incident, problem, change, CMDB, discovery, asset management)Experience with ServiceNow system administration and/or application developmentKnowledge of ServiceNow data modeling, database schemas, and CSDMExperience integrating ServiceNow with third-party tools (web services, SOAP, email, MID servers, etc.)Familiarity with middleware and discovery technologiesPreferred QualificationsServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, or Certified Technical Architect)Experience in enterprise architecture or large-scale ITSM implementationsStrong understanding of platform governance frameworks and operating modelsExperience leading cross-functional teams and influencing senior stakeholdersProven ability to evaluate emerging technologies and translate them into practical solutionsLearn more about our health and wellness benefits, which provide the security to help you and your family live full lives: Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.The base pay for this position is $113,300.00 – $226,700.00. In specific locations, the pay range may vary from the range posted.Skillsservicenow architectureservicenow itsm modulesservicenow platform securityservicenow governanceservicenow system administrationservicenow application developmentservicenow data modelingdatabase schemascsdmservicenow integrationitil frameworkscross-functional team leadershiptechnical solution developmentweb servicessoapstakeholder influencemid serversmiddlewarediscovery technologiesenterprise architectureplatform governance frameworkstechnical documentationproof of conceptsolution validationservice portfolio managementdemand managementoperating models