Digital Navigator

Job ID: 88155 Location: Sacramento Full/Part Time: Full Time Department Description #CA-SS The Digital Navigator provides patient navigation, health system education, and digital technology support to patients, parents (guardians), and families participating in an NIH-funded pediatric clinical research study evaluating telehealth-enabled Family-Centered Rounds (FCR) in the Pediatric Intensive Care Unit (PICU). The Digital Navigator facilitates virtual FCR workflows for families in the clinical trial, which includes attending virtual FCR encounters to support families, troubleshooting issues in real-time, and advocating for FCR best practices. Using a patient- and family-centered approach, the Digital Navigator assists families in overcoming barriers to participation by assessing technology needs, providing digital literacy and equipment support, facilitating access to resources, coordinating intervention activities, identifying and addressing other needs to optimally engage in FCR, and support equitable participation in the study. Minimum Qualifications Bachelor's degree in related area and/or equivalent experience/training. Experience with the following (but not limited to): databases, medical record systems, Microsoft Word, Excel, and associated software. Experience working with pediatric patients and families. Experience documenting interactions and maintaining accurate records using electronic systems. Experience working at a hospital or university. Fluency in English and Spanish. Excellent interpersonal, verbal, and written communication skills. Strong digital literacy skills and the ability to learn and support telehealth technologies, mobile devices, and computer applications. Ability to educate and support patients and families with varying levels of digital literacy. Knowledge of patient- and family-centered care principles. Ability to communicate effectively with culturally and linguistically diverse populations. Ability to work independently while collaborating effectively with multidisciplinary clinical and research teams. Strong organizational skills with the ability to manage multiple priorities and maintain accurate documentation. Ability to exercise sound judgment, maintain confidentiality, and provide compassionate, patient-centered support. Experience working individually and as a team member in a diverse workforce. Preferred Qualifications Successful completion of the UC Davis Health Spanish Bilingual Skills Assessment Program. Experience in patient navigation, patient advocacy, community health, healthcare, customer service, or similar patient-facing roles. Experience supporting telehealth or digital health technologies. Experience working in a healthcare or clinical research environment. Experience educating families on telehealth technologies, mobile applications, and computer applications in a hospital setting. Key Responsibilities 75% - SUPPORT AND ADVOCACY DUTIES 20% - ADMINISTRATIVE DUTIES 5% - COLLABORATION DUTIES Department Overview The vision of the Department of Pediatrics is to support a healthy future for all children and families through outstanding patient care, transformative research, innovative medical education, and community-based advocacy. This position supports an NIH-funded clinical trial evaluating telehealth-enabled Family-Centered Rounds (FCR) to improve family engagement, family psychosocial outcomes, communication, and access to care for hospitalized children. The Digital Navigator works collaboratively with physicians, nurses, Health IT Education, research staff, community-based health organizations, and Patient and Provider Advisory Boards to support successful implementation of the intervention while promoting family-centered communication and equitable access to digital health technologies. POSITION INFORMATION Salary or Pay Range: $26.72 - $41.30 Salary Frequency: Hourly Salary Grade: 141 UC Job Title: PAT NAVGTR NON-CLIN 2 CX UC Job Code: 004468 Number of Positions: 2 Appointment Type: Staff: Career Percentage of Time: 100% Shift (Work Schedule): 8 hours Location: Ticon II (HSP088) Union Representation: CX-Clerical/Admin Benefits Eligible: Yes This position is 100% on-site Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees. High quality and low-cost medical plans to choose from to fit your family's needs UC pays for dental and vision coverage for you and your family Retirement plans for eligible employees including Pension and other Retirement Saving Plans Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees Lactation Support Program and Family Care discounts and resources Employee Well-being resources and programming to support thriving in all aspects of employee's lives On-site Employee Assistance Program including access to free mental health services Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees Access to free professional development courses and learning opportunities for personal and professional growth Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees Physical Demands Standing - Frequent 3 to 6 Hours Walking - Frequent 3 to 6 Hours Sitting - Occasional Up to 3 Hours Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours Bending/Stooping - Occasional Up to 3 Hours Squatting/Kneeling - Occasional Up to 3 Hours Twisting - Occasional Up to 3 Hours Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours Reaching overhead - Occasional Up to 3 Hours Keyboard use/repetitive motion - Frequent 3 to 6 Hours Environmental Demands Chemicals, dust, gases, or fumes - Occasional Up to 3 Hours Loud noise levels - Occasional Up to 3 Hours Marked changes in humidity or temperature - Occasional Up to 3 Hours Microwave/Radiation - Occasional Up to 3 Hours Operating motor vehicles and/or equipment - Occasional Up to 3 Hours Extreme Temperatures - Occasional Up to 3 Hours Uneven Surfaces or Elevations - Occasional Up to 3 Hours Mental Demands Sustained attention and concentration - Continuous 6 to 8+ Hours Complex problem solving/reasoning - Frequent 3 to 6 Hours Ability to organize & prioritize - Continuous 6 to 8+ Hours Communication skills - Continuous 6 to 8+ Hours Numerical skills - Occasional Up to 3 Hours Constant Interaction - Frequent 3 to 6 Hours Customer/Patient Contact - Continuous 6 to 8+ Hours Multiple Concurrent Tasks - Occasional Up to 3 Hours Work Environment UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. This position requires in-person presence in the PICU during weekday morning rounds (Monday-Friday). Special Requirements This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment. This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements. Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. A Culture of Opportunity and Belonging At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together. As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. To view the University of California's Anti-Discrimination Policy, please visit: Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere To learn more about our background check program, please visit: #J-18808-Ljbffr