Barback at The Whitby Hotel

Join The Whitby Hotel Team

Apply today to join The Whitby Hotel team and be part of an exceptional hospitality experience. As a Barback, you'll play a key role in supporting the bar team, ensuring that our guests receive outstanding service and that operations run smoothly. If you're passionate about teamwork, service, and maintaining a high standard of professionalism, we'd love to hear from you!

Main duties to include, but not limited to:

• Assist guests with all their needs
• Maintain a professional and friendly demeanor at all times
• Practice and promote teamwork by assisting fellow servers, back servers, and colleagues whenever necessary
• Ensure all allergy procedures are followed during a guest allergy
• Re-stock deliveries from the purchasing department
• Monitor supplies & submit requisitions to meet par levels at the end of the night
• Clean & sanitize glassware
• Weekly polishing of the bar counter
• Empty trash cans
• Ensure cleaning rags & polishing rags are present at the bar
• Ensure fresh sanitizing solution (red buckets) and cloths at all times
• Refresh ice bins
• Collect dirty glasses from the bar & keep the service station tidy
• Ensure & prepare to par levels: garnishes, juices
• Have a full understanding of New York City Health Department standards and regulations
• Report any guest complaints immediately to the Manager/Supervisor
• Have comprehensive knowledge of the menu and wine list
• Ensure mise en place is ready at all times
• Take personal responsibility for punctuality
• Maintain a high standard of personal hygiene and appearance at all times
• Ensure a high level of communication between the restaurant and other departments of the hotel
• Promote other Firmdale Hotels and restaurants
• Must be open to working AM/PM shifts, weekdays, weekends, and holidays

Physical requirements:

• Be able to stand for a complete 8-hour shift, 5 days a week.
• Ability to read, review, enter and retrieve information from, and into a Point of Sale System, preferably Micros.
• Able to use a computer keyboard and mouse and telephone system.
• Ability to communicate both written and verbal and use systems to document activities.
• Visual acuity to see restaurant menus and Micros screens, take customer orders, review customer bills and smoothly navigate dining room, kitchen, and other restaurant areas.
• Ability to balance dishes, bend, stoop and reach to place and retrieve plates, glassware and other serving items.
• Can multitask with a keen sense of attention to detail to make certain tables are served and bussed properly.
• Demonstrates the basics of polishing, marking, spot checking and crumbing tables.
• Available to work a flexible schedule that can include days, evenings, nights, weekends, and holidays.
• Ability to lift up to 25 pounds.

Employee benefits:

• Paid vacation, sick, and personal days
• Health, dental, vision, and life insurance plans
• Commuter benefits
• Holiday staff parties and staff appreciation events
• In-house uniform dry cleaning services
• Employee meals while on duty

With 3 hotels in New York City and 8 in London, Firmdale sets a standard as a unique and exciting place to work. According to Company owners Tim and Kit Kemp, "Hotels should be living things not stuffy institutions."