Administrative Paid Box Office Treasurer Reno Productions, Inc. dba Westside Theatre New York, [...]

Description The Westside Theatre (an Off-Broadway commercial venue) seeks applicants for a position as Box Office Treasurer, to begin immediately. Ideal candidates must have at least 2 years of box office experience (including supervisory experience), exhibit a professional and personable demeanor, demonstrate an aptitude for detail and accuracy, and possess strong customer service skills. The box office treasurer reports directly to the general manager, and is responsible for supervising all box office personnel and overseeing the day-to-day operations of the box office. Responsibilities Process tickets through the Telecharge Star System, including single ticket sales, group sales, company house seat and other ticket requests. Create and maintain daily/weekly reports and bookkeeping for all ticket income, group sales commissions, credit card fees, facility fees, and accounting reconciliation. Work with the company manager to audit and finalize each performance, providing all necessary sales reporting. Maintain proactive communication with theatre administration, production general and company management, and all box office personnel, including but not limited to reviewing and modifying production company messaging and any external messaging for the Westside Theatre related to ticketing. Supervise, manage, and train Assistant BO Treasurers and part-time BO assistants. Schedule BO staff and delegate workload. Efficiently communicate information on current and future productions to patrons, including show descriptions, ticket policies and prices, and ADA accessibility for both theatres. Build and activate marketing codes, program ticket builds for events, and other back-end work within the Star System. Work with Shubert Ticketing to troubleshoot ticketing issues and requests for cancellations/exchanges, managing decisions with respect to requests for customer refunds. Prepare and record weekly deposits; proof all remittances and receivables; maintain the box office bank for cash sales and auditing at the end of each day. Respond to audience questions and concerns, troubleshoot, and resolve customer service issues with patrons, and additional box office duties as necessary. Qualifications Previous box office experience of 2 years minimum. Proficient computer skills (Microsoft Excel, Word, Google Workspace). Forward-thinking customer service capabilities. Excellent oral and verbal communication skills. Telecharge Star System experience strongly preferred. Equal Opportunity Employer Statement The Westside Theatre is an Equal Opportunity Employer, without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age, and strongly encourages the application of underrepresented groups within our industry for this position.

DURATION

Jul 1, 2026 -

SALARY

$28.00 – $28.00 per hour

NON-UNION

#J-18808-Ljbffr Playbill, Inc.