Administrative Assistant

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life's challenges. We offer behavioral healthcare services - psychiatry, addiction recovery, mental disorder treatment, etc. - that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Administrative Assistant

Asheville, North Carolina

$17 per hour

Full-Time | Monday-Friday
Join a Mission-Driven Team at Pyramid Healthcare

Pyramid Healthcare is seeking a highly organized, dependable, and customer-focused Administrative Assistant to support our growing team in Asheville, NC. This role is essential to the smooth daily operation of our facility and serves as a key point of contact for clients, staff, and referral partners.

If you thrive in a fast-paced environment, enjoy multitasking, and take pride in keeping operations running efficiently, we encourage you to apply.
Key Responsibilities
Front Office & Client Support

• Oversee daily front desk operations and perform opening duties
• Greet clients and visitors in a professional, welcoming manner
• Answer incoming phone calls and route messages appropriately
• Receive incoming faxes and distribute to appropriate departments
• Assist in supporting front desk coverage as needed
• Maintain a clean, organized, and professional office environment

Scheduling & Intake Coordination

• Work closely with therapists to schedule new client appointments
• Coordinate and schedule telehealth and in-person assessments
• Print, assemble, upload, and organize intake paperwork and assessment packets
• Complete assessment bundles for telehealth assessments
• Obtain required signatures for releases, consents, and PCP documentation
• Collect client PCP signatures following telehealth assessments
• Monitor schedules for expired PCPs and track reports as needed

Records & Documentation

• Maintain medical records including filing, scanning, transcription, and transfer requests
• Process discharged client record requests in a timely manner
• Maintain intake, discharge, census, and administrative logs
• Record meeting minutes and assist with administrative reports
• Update policy and procedure manuals as directed

Billing, Insurance & Financial Support

• Collect client payments and insurance information
• Support Utilization Review staff with insurance-related client calls
• Assist with billing sheets and related administrative documentation
• Manage petty cash according to company policy
• Prepare check requests and other payment-related forms

Office Operations

• Order, receive, stock, and track office/client supplies
• Coordinate equipment service requests and vendor communication
• Communicate and coordinate with multiple programs and departments
• Complete additional administrative duties as assigned

Qualifications

• High School Diploma or GED required
• Previous administrative, receptionist, or healthcare office experience preferred
• Strong computer, phone, and multitasking skills
• Excellent communication and organizational abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Experience handling confidential information with professionalism

Why Join Pyramid Healthcare?

• Full-time weekday schedule
• Meaningful work supporting behavioral healthcare services
• Collaborative and supportive team culture
• Opportunities for growth and advancement

If you are dependable, detail-oriented, and ready to make an impact, apply today to join Pyramid Healthcare in Asheville, NC.

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare's mission.

Total Rewards for Full-Time Positions:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at:

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.