Project Manager

Role: Project Manager


Duration: Long Term


Location: USA/ Canada- Remote

Role Summary


We are looking for an experienced Project Manager to lead customer implementation projects involving SQL, Java, networking, Active Directory/LDAP, Windows environments, certificates, and hardware integrations. The Project Manager will own end-to-end project delivery, coordinate technical teams, manage customer communication, and ensure implementations are completed on time and with high quality.

Key Responsibilities
• Own end-to-end project delivery from kickoff through implementation and go-live.
• Develop and manage project plans, milestones, dependencies, and resource assignments.
• Coordinate activities across Implementation Analysts, engineering teams, customers, and other stakeholders.
• Track technical dependencies related to SQL, Java, networking, Active Directory/LDAP, Windows, certificates, and hardware.
• Proactively identify and manage risks, issues, blockers, and dependencies.
• Drive resolution of technical issues by coordinating with the appropriate technical teams.
• Conduct regular project status meetings and provide clear status updates to customers and internal leadership.
• Manage customer expectations and ensure timely communication of risks, delays, and required actions.
• Ensure customer prerequisites, infrastructure, access, and technical dependencies are completed as planned.
• Coordinate implementation, testing, go-live, and post-implementation activities.
• Manage multiple customer implementations simultaneously while maintaining delivery quality.
• Ensure project documentation, action items, decisions, and lessons learned are properly maintained.

Required Skills
• Strong experience managing technical implementation or infrastructure projects.
• Good understanding of SQL, networking, Windows, Active Directory/LDAP, Java, certificates, and infrastructure concepts.
• Ability to understand technical issues and effectively coordinate troubleshooting and resolution.
• Strong project planning, risk management, dependency management, and stakeholder management skills.
• Experience working directly with customer technical teams.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to communicate technical topics clearly to both technical and business stakeholders