Guest Services Representative

Guest Relations Representative

Sentara Obici Hospital is hiring a part-time guest relations representative for evening shifts, 3:00PM - 11:30PM. Additional shifts may be available!

The guest relations representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.

Responsibilities include patient registration, and escorting patients and guests to their destination. Assist patients and visitors with badges. Outstanding, compassionate customer service is a must. This position is in our emergency department.

Education

• HS diploma or equivalent GED (required)

Certification/Licensure

• No specific certification or licensure requirements

Experience

• At least one year of face-to-face customer service (required)

Benefits: Caring for your family and your career Medical, dental, vision plans Adoption, fertility and surrogacy reimbursement up to $10,000 Paid time off and sick leave Paid parental & family caregiver leave Emergency backup care Long-term, short-term disability, and critical illness plans Life insurance 401k/403B with employer match Tuition assistance $5,250/year and discounted educational opportunities through Guild Education Student debt pay down $10,000 Reimbursement for certifications and free access to complete CEUs and professional development Pet insurance Legal resources plan Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Obici Hospital, a 175-bed state-of-the-art facility, is located on Godwin Boulevard in Suffolk, VA. Our full-service hospital continues a legacy of providing residents of Western Tidewater with high-quality, patient-centered care. As a recognized accredited primary stroke center, and magnet hospital for nursing excellence, the hospital specializes in orthopedic and spine, heart and vascular, advanced imaging, gynecological and comprehensive breast services, behavioral health, maternity, weight loss surgery, and a heartburn treatment center.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.