General Manager

General Manager — Hadley, MA Are you a people‑first leader who thrives in a fast‑paced, mission‑driven environment? Do you love building strong teams, creating memorable guest experiences, and being part of a community‑focused local brand? If so, we’d love to meet you. The Skinny Pancake is seeking an experienced General Manager to lead our Hadley, MA location. This is a high‑visibility leadership role with the support of a seasoned Operations and HR team — and the autonomy to shape your own culture, systems, and success. Why This Role Is Special A mission with meaning: We’re committed to strengthening local food systems, supporting regional producers, and creating a positive impact in our community. A stable, engaged guest base: Our Hadley location serves students, families, locals, and visitors — offering consistent traffic and strong community connections. A leadership role with real influence: You’ll build your team, develop your managers, and drive the guest experience. Support when you need it: You’ll work closely with a collaborative Operations team, HR support, and a company that values people over ego. Key Responsibilities Lead daily restaurant operations with a focus on hospitality, quality, and efficiency Recruit, train, and mentor a high‑performing team Build and maintain a positive, inclusive workplace culture Manage financial performance, inventory, ordering, and scheduling Ensure smooth service during peak hoursStrengthen relationships with local partners and the broader Hadley community Uphold our mission of local sourcing and sustainable practices What You Bring 3+ years of restaurant management experience (GM or AGM level) A leadership style rooted in empathy, accountability, and communication Strong operational and organizational skills A passion for hospitality and memorable guest experiences Ability to coach, motivate, and develop a diverse team Comfort working in a fast‑paced, high‑volume environment A desire to be part of a mission‑driven, community‑minded company Compensation & Benefits Salary: $60,000–$70,000 Health, dental, and vision insurance Paid time off Staff meals & discounts Leadership development opportunities A people‑centered culture Opportunities for growth within a growing local brand Equal Opportunity Employer All qualified applicants will be considered for employment without regard to race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military, or veteran status. Some travel may be required during the first few weeks of employment for optimal training. #J-18808-Ljbffr