Lead Phlebotomist Brookline, Chestnut Hill, Jamaica Plain, Cambridge

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives. Patient Service Center Lead/Float Phlebotomists work in multiple Patient Service Centers (PSCs) staffed by Beth Israel Lahey Health Phlebotomy Services, as needs arise, to: cover for PSC Phlebotomists’ Paid Time Off, other absences, and FLMAs; cover for vacant PSC Phlebotomist positions; reduce patient wait times in PSCs that have longer wait times than desirable; and facilitate the opening of new lab Patient Service Centers. Responsibilities: Provide excellent phlebotomy and phlebotomy‑related services for all patients. For patients whose lab tests have already been ordered in a BILH computer system, validate and/or update the patient’s demographic information in the system, and for other patients, collect and accurately enter the patient’s demographic information, insurance information, and lab test orders into the system. Collect specimens according to established procedures, including blood collections by venipuncture and capillary techniques, for all age groups. Prepare all collected specimens for transport via a courier service to a BILH laboratory. Perform administrative and clerical duties as necessary to open, operate, and close the Patient Service Center on a daily basis. Perform additional duties when requested by the Phlebotomy Supervisor, such as assisting in training, coaching, and mentoring PSC Phlebotomists. Travel to additional Patient Service Centers and doctor’s office sites when needed. Read, understand, and comply with all departmental policies and procedures. Report to, receive training from, and take direction from the Phlebotomy Supervisor responsible for the assigned Patient Service Center. Participate in lab QA programs, competency assessments, and continuing education. Consistently provide services that meet the needs of patients and providers, and help ensure a high degree of patient satisfaction with the services provided. Perform other similar tasks requested by the Phlebotomy Supervisor or the Manager of BILH Phlebotomy Services. Requirements: High School diploma or GED. Associate’s Degree or college classes welcomed. Strong verbal and written communication skills. Strong attention to detail. Ability to work independently or in a team environment. Comfortable working with minimal supervision. Basic familiarity with computer applications preferred. Phlebotomy certification from ASCP or another accredited agency preferred. Previous experience as a phlebotomist preferred. One or more years of previous experience working in lab Patient Service Centers preferred. Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service‑oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Social/Environmental Requirements: Work requires close attention to task for accurate completion. Intermittent breaks during the work day do not compromise the work. The work routine is fairly consistent, but the employee must be able to use judgment to respond to events several times a week. No substantial exposure to adverse environmental conditions. Health Care Status: HCW1: Regular, day‑to‑day contact; both face‑to‑face and hands‑on (having close contact within three feet for at least five minutes). Examples: physicians, clinical nurses, phlebotomist, medical assistants, PFT tech, and x‑ray tech. Health Care Worker Status may vary by department. Sensory Requirements: Visual clarity Physical Requirements: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus. This job requires frequent walking, standing, bending neck, bending waist, power grasping using both hands, fine manipulation using both hands, pushing/pulling using both hands, keyboard use. Pay Range: Pay Range: $24.26 - $32.64. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. Vaccination Requirement: Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Equal Opportunity Employer/Veterans/Disabled: Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply. At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. #J-18808-Ljbffr Beth Israel Lahey Health, Inc.