Patient Care Advocate

OVERVIEW

Genesis Lifestyle Medicine is excited to offer an exceptional opportunity for an experienced Esthetics and Anti-aging Therapies Sales Representative who is passionate about not only helping patients achieve their best appearance, but also their best possible health and overall feelings of wellbeing. Join our team at our innovative Summerlin and Henderson locations where we are transforming healthcare by providing comprehensive anti-aging wellness services in the most customer service-focused settings.

Genesis Lifestyle Medicine is one of the premier and fastest growing Integrative Functional Medicine companies in the US because we offer the most comprehensive array of services using cutting edge technologies and products in non-surgical Aesthetics, Hormone Therapy, Male and Female Sexual Wellness, Superior-quality Medical Weight Loss, and Hair Restoration. We are seeking the most qualified person to lead our sales efforts and match our clients with the services they need to look and feel vibrant and healthy. This is a wonderful opportunity for someone who excels in this role and is looking for opportunities for greater pay and responsibility to help accommodate our tremendous growth!

GENESIS PATIENT CARE ADVOCATE JOB DESCRIPTION

Genesis Lifestyle Medicine Sales Representatives are called Patient Care Advisors (PCAs). They lead our daily sales efforts and are essential to our mission of providing the best possible medical outcomes for our clients. Genesis Patient Care Advisors conduct consultations with our clients to discover their concerns, clarify and label their desired outcomes, and through a comprehensive knowledge base, sell them the Genesis services that will deliver the best possible outcomes. We are looking for top performers who possess a track record of success and higher bonus/commission rates that they can attribute to being supremely confident, self-motivated, disciplined, and results driven by very high standards.

Genesis marketing teams provide ample warm leads through our search engine and social media advantages. Genesis Patient Care Advisors do not engage in cold calling or telemarketing, but they, along with the rest of clinic staff, do regularly conduct outbound calls to existing and former clients to keep those relationships fresh as well as to previous potential clients who did not purchase from us in the past. Our successful Patient Care Advisors are able to expertly overcome objections to upsell, cross sell, and renew interest/reactivate previous clients by promoting our services with knowledge, professionalism, and enthusiasm.

PATIENT CARE ADVISOR JOB RESPONSIBILITIES

• Initiate the sales process by scheduling appointments with warm leads; conduct initial consultations to understand clients’ concerns; clarify their problems and label their desired outcomes; describe relevant treatments and services confidently and with a comprehensive knowledge base; and sell the treatments or services that will deliver the best possible outcomes.
• Close sales by building rapport with potential clients; expertly explain product and service capabilities with a high level of integrity; overcome objections; negotiate pricing on packages while optimizing margins.
• Expand sales in previous and existing accounts by upselling, cross selling, and introducing new products and services.
• Create client retention and account reactivations through consistent outreach (outbound calling) to existing, past, and potential clients to nurture relationships and introduce repeat or additional products and services.
• Stay updated on industry trends, competitor offerings, and market changes to effectively position our products in sales.
• Recommend new products and services by evaluating current aesthetic treatment processes.
• When needed, manage front desk duties such as checking patients in & out while demonstrating gratitude, ensuring a positive and warm experience, and maintaining a clean and professional clinic.
• Adhere to all Genesis Lifestyle Medicine policies and procedures.
• Greet patients, visitors, and guests in a professional and friendly manner
• Answer incoming calls and respond to inquiries with courtesy and accuracy
• Assist patients with check-in, check-out, scheduling, and general office processes
• Collect and verify patient information while maintaining confidentiality and privacy standards
• Coordinate communication between patients, providers, and other team members
• Support front desk operations, including organizing files, managing forms, and updating records
• Help resolve concerns and direct patients to the appropriate resources or team members
• Maintain a clean, organized, and welcoming reception area

EXPERIENCE REQUIREMENTS

• A minimum of 1-year previous sales experience in a med spa, luxury retail, or similar environment.
• Familiarity with Esthetic treatment sales.
• Familiarity with various methods of client outreach and follow up.
• Education/Experience: High school diploma or general education development (GED); or 5 years’ directly relevant experience and/or training; or equivalent combination of education and experience.

COMPETENCIES AND QUALIFICATIONS REQUIRED

• Communication Skills: Exemplary interpersonal and communication skills; Speaks clearly and persuasively; Listens to understand and seeks clarification; Responds confidently to questions; Communicates professionally and with respect at all times.
• Customer Service: Develops one-on-one relationships with clients; Delivers the highest levels of customer service; Manages difficult or emotional customer situations with respect, professionalism, and high judgement; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Determination: Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

WORK ENVIRONMENT

The work environment is consistent with typical medical practice or clinic with public access, standard office furniture and equipment, office and medical supplies and equipment. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision and Depth perception. While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and smell. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above job summary is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

SALARY, BENEFITS, SCHEDULES

Competitive Compensation:

- Starting at $25 per hour base pay commensurate with relevant experience

- Compensation is further supplemented by bonuses.

Paid Time Off: Sick time and Paid Time Off available after exclusionary period.

Health and Happiness: Health, Dental, Vision, Life, etc. plan for you and your dependents.

Grow with Us: Paid training, continuous learning, and career growth paths and tremendous promotion opportunities with outstanding performance and demonstrated potential.

Values-built Workplace: Experience a challenging but rewarding, independent but supportive work culture founded and actively concentrated on our Core Values that guide our decisions and actions.